About the Team

The Partnership Management team at Trust and Safety is responsible for the strategy, governance, and operational performance of the extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing onboarding, training, standards, and guidelines to keep our community safe.

The Budget and Supply Governance (BSG) team is responsible for managing TikTok's Trust & Safety budget planning and execution, overseeing global BPO portfolio strategies, and optimizing payment and workforce platform solutions. Our scope includes managing BPO budgets, designing resource planning frameworks, ensuring financial compliance through E2E invoicing and cost analyses, and driving process improvements through platform solutions that support our global operations.

What will I be doing?
We are seeking a proactive and detail-oriented individual to oversee the development and continuous improvement of our global workforce strategies and partnership portfolios. This role is crucial in increasing operational efficiency and ensuring compliance with existing workflows. As a senior program manager, you will collaborate with various business units, providing local insights and developing processes to support the dynamic changes in the capacity forecast. Additionally, this role requires close coordination with various lines of business, partnership operations, capacity planning, and workflow management teams to ensure balanced decision-making and the smooth implementation of strategy.

Specifically, you will be expected to:

• Drive the end-to-end strategic workforce planning cycle, managing all milestones and progress tracking while developing agile processes to proactively address challenges in a dynamic business environment.
• Partner with key cross-functional stakeholders (Operations, Commercial, Procurement) to translate local insights into actionable strategies for risk mitigation, cost avoidance, and workforce optimization.