Capacity Planning Analyst

We are part of the Trust & Safety / Operations team, responsible for ensuring efficient and scalable resource planning across large-scale operations such as content moderation. Our team works closely with global business stakeholders to forecast demand, optimize resource allocation, and drive data-informed decisions that balance business growth, cost efficiency, and operational excellence.

Responsibilities

• Support demand forecasting and resource planning for large-scale operations (e.g., content safety/moderation)
• Assist in analyzing business trends, operational metrics, and resource utilization to identify optimization opportunities
• Help prepare reports, dashboards, and insights to support planning decisions
• Collaborate with cross-functional teams (e.g., regional operations, strategy, and analytics) to gather data and align on requirements
• Contribute to process improvement initiatives to enhance planning efficiency and scalability
• Provide day-to-day analytical and operational support to the team

Qualifications

Minimum Qualification(s)
- Bachelor’s or Master’s degree (e.g., Business, Economics, Data Analytics, Operations, or related fields)
- Strong analytical mindset with basic data analysis skills (e.g., Excel or similar tools)
- Good communication skills and ability to work collaboratively in a team environment
- Proficiency in English for both written and verbal communication

Preferred Qualification(s)

• Experience with data analysis tools (e.g., SQL, Python, BI tools)
• Interest in operations strategy, capacity planning, or Trust & Safety domain
• Previous internship or project experience in analytics, operations, or consulting is a plus
• Strong attention to detail and willingness to learn in a fast-paced environment