TikTok Shop - Governance and Logistics Strategy Manager

The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We are looking for passionate and talented people to join us to build an e-Commerce ecosystem that is innovative, secure and intuitive for our users together.

Responsibilities

• Evaluate the operational performance of key e-Commerce business areas through data analysis and market research, and continuously identify issues, opportunities, and areas for improvement across governance and logistics.
• Develop and optimize governance and logistics strategies, products, and processes based on an end-to-end understanding of the e-Commerce business, platform supply growth objectives, and seller segmentation strategies.
• Own the full strategy lifecycle, including strategy planning, solution design, implementation, pilot testing, and post-launch performance reviews, with the goal of improving fulfillment efficiency and optimizing sellers’ operating costs.
• Build standardized operational processes, monitoring mechanisms, and governance frameworks. Drive cross-functional collaboration to resolve complex business issues and ensure strategies are effectively implemented and scaled.
• Develop and continuously refine strategy methodologies, KPI frameworks, and best practices. Adapt and innovate strategies in response to evolving business needs to support sustainable, long-term business growth.

Qualifications

Minimum Qualifications
- Bachelor’s degree or above in Business, Economics, or related fields.
- 5+ years of experience in e-Commerce or governance area.
- Strong data analytical skills, with the ability to independently define business objectives, design process and diagnostic metrics, identify insights through ongoing data monitoring, and drive optimization based on data.
- Proven experience in strategy development and implementation, with strong communication, cross-functional collaboration, and execution skills.
- Strong understanding of e-Commerce operations and a holistic view of the business, with strong strategic planning and critical thinking skills and the ability to develop independent perspectives and insights.

Preferred Qualifications

• Experience in cross-border e-commerce, marketplace logistics, or large-scale fulfillment operations.
• Strong cross-functional collaboration skills and the ability to drive complex projects.