Company Overview:

Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience.

POSITION SUMMARY

We are looking for a skilled and motivated Senior Salesforce Developer to join our Global Sales Operations team. This role will play a critical part in designing, building, and enhancing custom Salesforce solutions that support our EdTech SaaS business. As a member of the Salesforce team, you will work with cross-functional teams and stakeholders to deliver scalable solutions across Sales Cloud, Service Cloud, and CPQ.

POSITION SCOPE

Salesforce Development & Solution Design

• Design, develop, test, and deploy custom Salesforce solutions using Apex, Lightning Web Components (LWC), Flow, Visualforce as needed, and SOQL/SOSL.
• Translate business and functional requirements into scalable technical solutions aligned with Salesforce best practices.
• Lead technical design for enhancements, defects, and new capabilities across Sales Cloud, Service Cloud, CPQ, and related platform components.
• Build reusable, maintainable, and well-documented code and components that support long-term platform scalability and supportability.
• Evaluate declarative versus programmatic solutions and recommend the most effective approach based on business need, complexity, and maintainability.

Platform Configuration & Administration Support

• Configure and maintain standard and custom objects, fields, page layouts, record types, validation rules, approval processes, flows, and other platform features.
• Support ongoing optimization of Salesforce configuration to improve usability, performance, and adoption.
• Establish and maintain standards for naming conventions, field usage, picklists, report folders, dashboards, and other system elements to improve consistency and user experience.
• Partner with administrators and business stakeholders to ensure configuration changes are aligned with governance standards and downstream impacts are understood.

Integration & Data Management

• Design, build, and support integrations between Salesforce and external systems using REST/SOAP APIs, middleware, and other integration tools.
• Troubleshoot integration issues, data sync failures, and system exceptions across connected applications.
• Support data migration, data loads, data transformation, and data cleansing activities as needed for projects and releases.
• Help ensure data integrity across Salesforce and integrated systems by identifying root causes of data issues and recommending corrective actions.

Security, Governance & Compliance

• Manage and maintain Salesforce security settings, including profiles, permission sets, role hierarchy, sharing rules, and field-level security.
• Conduct regular reviews and audits of security, configuration, and platform usage to ensure compliance with internal standards and best practices.
• Support governance processes related to change management, documentation, release readiness, and technical design standards.
• Identify technical debt, risk, and platform improvement opportunities and provide recommendations for remediation.

Testing, Deployment & Release Management

• Participate in code reviews and enforce coding standards, testing discipline, and development best practices.
• Write and maintain unit tests and support automated testing to ensure quality, reliability, and deployment readiness.
• Follow DevOps and release management practices using tools such as Gearset, Copado, Salesforce DX, or comparable CI/CD solutions.
• Assist with sandbox strategy, refreshes, release deployments, regression testing, and post-deployment validation.
• Support production releases and resolve issues arising from deployments in a timely manner.

Documentation & Technical Support

• Create and maintain clear documentation for system design, technical specifications, code, configuration, processes, and support procedures.
• Author requirements, definition, design, and other project and system documentation as needed.
• Identify and translate user requirements into business, functional, technical, and test scenarios for projects of varying size and complexity.
• Provide Level 2/3 support for Salesforce-related incidents, service requests, and production issues.
• Troubleshoot defects and work with stakeholders to prioritize and resolve issues effectively.

Collaboration & Leadership

• Partner with business stakeholders, Salesforce administrators, analysts, QA resources, and external vendors to deliver effective solutions.
• Provide technical guidance and mentorship to junior team members, administrators, or contractors as needed.
• Participate in backlog refinement, project planning, effort estimation, and prioritization discussions.
• Communicate technical concepts, tradeoffs, risks, and recommendations clearly to both technical and non-technical stakeholders.
• Contribute to continuous improvement of development standards, support processes, platform governance, and overall system usability.

Other

• Support additional platform, integration, release, and cross-functional initiatives as needed.
• Perform other duties and responsibilities as assigned.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience or equivalent combination of education and practical experience.
• 4–7+ years of Salesforce development experience with hands-on experience in Apex, Lightning Web Components (LWC), SOQL, SOSL, Flows, and Salesforce platform development best practices.
• Experience designing, developing, testing, and deploying Salesforce solutions that are scalable, maintainable, and aligned with business requirements.
• Experience building and supporting Salesforce solutions across key platform capabilities, including Sales Cloud, Service Cloud, Salesforce CPQ, and related business processes.
• Working knowledge of Salesforce integrations, data models, security concepts, and platform configuration, including REST/SOAP APIs, middleware, sharing rules, permission sets, deployment processes, and release management practices.
• Experience with Salesforce development lifecycle processes, including source control, code reviews, automated testing, Salesforce DX, Copado, Gearset, or similar DevOps and deployment tools.
• Understanding of Agile delivery methodologies and experience partnering with cross-functional teams to translate business requirements into effective technical solutions.
• Strong troubleshooting and problem-solving skills, with the ability to investigate and resolve Salesforce platform, integration, data, and performance-related issues.
• Strong communication and documentation skills, with the ability to collaborate effectively with technical teams, business stakeholders, and end users.
• Experience supporting Salesforce environments with evolving business processes, integrations, data updates, enhancements, and ongoing platform improvements.
• Experience leveraging AI-assisted development tools to improve productivity while ensuring solutions meet organizational standards for quality, security, compliance, and performance.

Salesforce Certifications

Candidates should hold several of the following Salesforce certifications:

• Salesforce Platform Developer I (required)
• Salesforce Platform Developer II (strongly preferred)
• Salesforce Administrator
• Salesforce Advanced Administrator (preferred)
• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant
• Salesforce CPQ Specialist (a plus)
• Salesforce Application Architect (preferred)
• Salesforce Sharing and Visibility Designer (a plus)
• Salesforce JavaScript Developer I (a plus)

WORK ENVIRONMENT

• This role is remote and only open to candidates currently located in the United States and able to work without sponsorship. 
• It requires a suitable space that provides a private and quiet workplace. 
• Work hours and schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. 

PHYSICAL REQUIREMENTS

• Perform tasks in a home office environment with frequent virtual meetings, communications, and interruptions, requiring effective time management and prioritization.
• Prolonged sitting with sustained visual focus on digital screens, requiring the ability to interact at a typical working distance.
• Frequent use of keyboard and mouse, involving repetitive hand movements and fine motor skills for typing, navigating, and handling materials.
• Occasionally adjust position or move within the workspace to reach, retrieve, or access items, involving bending, twisting, or reaching, and occasionally lifting or carrying items weighing up to 10 pounds.
• Travel requirements: Minimal (less than 10%)

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

EEO

Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information.

Email: recruiting@follettsoftware.com

CCPA Notice for California Residents: https://follettsoftware.com/wp-content/uploads/2024/10/Notice-to-California-Applicants.pdf