The Senior Business Development for Amazon Connect in LATAM is responsible for driving top-line revenue growth and market adoption of Amazon Connect across the Latin American region. This role combines strategic thinking with hands-on execution to build and scale the Amazon Connect business through partner ecosystems, field sales enablement, and customer engagement.

Key job responsibilities

• Drive revenue growth and customer adoption of Amazon Connect across LATAM markets (Brazil, Mexico, Argentina, Chile, Colombia, Costa Rica, Peru, etc.)
• Develop and execute go-to-market strategies with vertical sales teams, solution architects, and partner organizations
• Build and manage strategic partnerships with system integrators, ISVs, and technology partners to accelerate Amazon Connect adoption
• Enable field sales teams and partners through training, sales plays, and vertical-specific solutions
• Establish business and technical relationships with C-level executives and line-of-business leaders
• Collaborate with Global Sales, WWSO Specialist Sales, and regional teams to identify and close opportunities
• Create scalable mechanisms for pipeline generation, opportunity qualification, and revenue tracking
• Lead customer engagements focused on contact center transformation and AI-powered customer experience solutions

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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Work/Life Balance
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Basic qualifications

• 7+ years of Go-To-Market, Business Development, Sales, or Consulting experience
• Bachelor's degree
• Experience in Business English skills, both verbal and written
• 7+ years of working with Core Cloud Technology Services
• 7+ years of working with Business Application Technologies, ideally in Contact Center as a Service, Customer / Employee Experience

Preferred qualifications

• Experience selling to Fortune 1000 or Global 2000 organizations
• MBA
• Experience interpreting data and making business recommendations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.