GFOCC Tech, GFOCC

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

About the Role:
As an GFOCC Tech at ADSIPL, you will get to maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations. The technicians are responsible for carrying out GFO infrastructure monitoring and servicing servers, network and telecommunication equipment remotely from a centralized location. This requires the ability to drive change while maintaining excellent communications.

Key job responsibilities
As an GFOCC Tech at ADSIPL, you will get to maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations. The technicians are responsible for carrying out GFO infrastructure monitoring and servicing servers, network and telecommunication equipment remotely from a centralized location. This requires the ability to drive change while maintaining excellent communications.

A day in the life
Your day job will include:
•Remote troubleshooting of GFO sites network and compute Infrastructure
•Remote triaging and repairing server & network hardware in coordination with on ground hands and eye support
•The role has 24X7 shift rotation.
•Coordinate in resolving data center facility issues
•Coordinating remote hands & eyes for any site issues
•Participating in small to mid-size site improvement projects
•Building relationships with remote facilities to ensure swift response times to events. - Improving Safety and Security operational processes
•Participate in team/service provider meetings for metric and performance analysis
•Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations
•Guide vendor resources on AWS GFO standards, policies and guidelines providing remote hands and eye support

About You:
•You are someone who is highly autonomous, very detail oriented and possesses a very strong written & verbal communication skills. You are a high performing individual with a "can do" attitude.
•Supervise with Colocation operators performing servicing or preventive maintenance
•Assist in performing root cause analysis for operational issues
•Perform first level trouble-shooting for facility and rack level events
•You will have experience building relationships with internal and external teams/customers along with innovating effective solutions to resolve issues & problems as they arise.
•You will have previous hands on technical troubleshooting experience and a proven ability solving complex problems.
•Create CMs (Change Management Tasks) to enable changes and maintenance at sites
•You will be required to provide remote support required by our internal teams.
•Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.

About the team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

• High school or equivalent diploma
• 2+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience
• 1+ years of Linux operating systems experience

Preferred qualifications

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.