Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Your role encompasses daily journals and includes (but is not limited to) inventory, month-end processes, balance sheet reconciliations, and other administrative duties. As a Paymaster cum General Cashier, you’re not just responsible for the payroll and bookkeeping phase of the Finance department – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

PAYMASTER:-

1.    To review and ensure Team Member records in the system are updated by Human Resources for:-
1.1.    New employment-basic salary, service charge, Overtime, Allowance, Annual Leave
1.2.    Resignation – deletion
1.3.    Increment-basic salary
2.    To maintain the integrity of the payroll system and ensuring proper records are kept.
3.    Has an excellent knowledge of Malaysian’s Labour Law ensuring the correct rates of pay are entered into the system and paid to Team Members.
4.    Ensures that all required paperwork is received, completed accurately, and that authorization for overtime is properly obtained.
5.    To feedback to Human Resources in the event of inconsistency/error of employee records and personal details.
6.    Ensures that all leave applications are processed accurately and paid in a timely manner.
7.    To liaise with Human Resources on Annual Leave and PH/RDO/RPH tracking to ensure accuracy of month end accrual of balances.
8.    Ensures that tips, TM Scout payments, incentives, upsell rewards, HHonors benefits, and other related team member payroll benefits are processed accurately and paid on a monthly basis.
9.    Completes the pay run each fortnight or month and completes the labour analysis reports immediately after the pay run is complete.  This includes:
9.1.    Expatriate salary summary
10.     Completes other analysis as requested.
11.     Patiently and empathically deals with any enquiries Team Members have in relation to their pay.
12.     Prepares the monthly worksheets and remits payment for statutory payment.
13.     Prepare/track/compile monthly expatriate income tax accrual and submit/pay to relevant authorities.        Annually to liaise between designated tax agent and Expatriate TMs for to ensure timely submission of expatriate tax returns.
14.     Prepares and distributes EA forms for both employees and the Tax Department annually.
15.     Prepares and submit form E annually.
16.     Prepare form CP21/CP22A and submit to LHDN.
17.     Performs any reasonable additional task in order that the department functions smoothly.
18.     Demonstrates flexibility in working additional hours, particularly during month-end closing periods, to meet operational requirements.
19.     To prepare all payroll related JVs after payroll process.
20.     To upload/index all the JVs backup at DocMx before month end closing to meet Hilton compliance.
21.     Prepare monthly balance sheet payroll related reconciliation and submitted at DocMx.

GENERAL CASHIER:

1. To prepare General Cashier Report and Short/Over Report correctly on daily basis.
2. To bank-in cash sales takings daily and ensure return of float/advance promptly.
3. To be the selling point of gift vouchers and balance stock intact on record.
4. To check petty cash claim correctly and pay to requested person only after AFC/DOF’s approval. To prepare reimbursement and JV weekly. To ensure all Petty Cash payments are complying with P&P prior to pay out.
5. To keep proper record of House Fund Contract upon issuance and return of float and all house bank contracts are to be renewed bi-annually.
6. To ensure cash overages are confiscated and shortages are recovered within 2 days of happening.
7. Ensures that all casual labour payouts are submitted through the LHDN Self-Billing e-Invoice system accurately and on time, without exception.
8. To perform casual labour paid out, claims and reconciliation by weekly basis.
9. To audit and prepare reports/information on all cash transaction of the hotel.
10. To ensure all traveling advance are duly approved and returned within 5 working days upon return from trip.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• A degree in Finance and Accounting, Hospitality Management, Business Administration, or a related field is preferred.
• At least 2 years of working experience as Paymaster cum General Cashier or higher in the hospitality industry.
• Mature and reliable person.
• Previous experience in a supervisory operational accounting role.
• Fluent in written and spoken English to meet business needs.

Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.