At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.   Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.   Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).

Capabilties

Provide support for implementation, troubleshooting and maintenance of IT systems 

Manage the daily activities of configuration and operation of IT systems 

Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems 

Provide assistance to users in accessing and using IT systems 

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. 

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provide support for the escalation and communication of status to agency management and internal customers 

Optimize system operations and resource utilization, and perform system capacity analysis and planning 

Provide support for the dispatch system and hardware problems and remains involved in the resolution process 

Provide in-depth experience in trouble-shooting IT systems 

Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance 

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Manage and monitor IT infrastructure, including servers, networks, and cloud environments.

Implement and maintain CI/CD pipelines to automate build, test, and deployment processes

Troubleshoot system issues and ensure high availability and performance

Collaborate with development teams to optimize deployment strategies and resolve environment-related issues

Automate routine tasks using scripting and configuration management tools (e.g., Ansible, Terraform)

Ensure system security through firewalls, antivirus tools, and access controls

Maintain documentation for system configurations, processes, and procedures

Stay current with DevOps trends 

Required Qualifications

TS/SCI with agency appropriate poly

Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.

Bachelor’s degree in a technical discipline from an accredited college or university is required.

Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Required Technical Skills

Strong Linux experience is a must

The Benefits Package

Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds. 

Additional benefits include:

Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:

A Choice of Medical Plan Options, some with Health Savings Account (HSA)

Vision and Dental

Life and AD&D Benefits

Short and Long-Term Disability

Hospital Indemnity, Accident, and Critical Illness Insurances

Optional Identity Theft and Legal Protection Services

Company Environment & Perks

Employee Referral Bonus Eligibility up to $10,000 

Mobility Among Wyetech-supported Contracts 

Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS

Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party. 

Employees receive two complementary branded clothing orders annually.

Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.    Affirmative Action Statement: Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.   Accommodations: Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact Brittney Wood. at 844-WYETECH x727 or staffing@wyetech.com. We are happy to provide reasonable accommodations to ensure equal access to all candidates.