Leisure Sales Coordinator - Signia by Hilton Diplomat Beach Resort

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work!
As a Leisure Sales Coordinator, this client-facing role requires expert administrative skills and knowledge of Leisure and/or Group Convention Sales within a convention hotel environment. You’re not just supporting event delivery – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Support the Director of Leisure Sales in developing and executing strategies to attract leisure and corporate travelers.

• Handle leisure inquiries via phone, email, and in-person, providing timely and accurate information about resort offerings and services.

• Prepare proposals, contracts, presentations and follow-up communications for clients.

• Maintain accurate records of client interactions, inquiries, production and special requests.

• Review and maintain accuracy of partner content (photos, descriptions, amenities, room types) on all third-party channels.

• Collaborate with Front Office, Reservations, Marketing, and Operations teams to ensure seamless guest experiences.

• Assist in organizing promotional campaigns, amenities, events, giveaways, and trade shows targeting leisure markets.

• Work closely with the Transient Coordinator to confirm reservations for preferred accounts and manage rooming lists.

• Review daily arrivals to identify leisure, VIP, corporate, and consortia reservations as directed.

• Respond to online inquiries from travel agencies, advisors, and direct consumers.

• Coordinate projects and activities, including attending meetings, taking notes, and following up on assigned tasks.

• Schedule and assist with site inspections of the property.

• Collaborate with the Site Experience Manager on Leisure FAMs and tradeshows.

• Support on-property requests and reservations while the Director of Leisure Sales is traveling.

• Ensure accurate and timely booking, check-in, and check-out procedures in collaboration with Reservations and Front Desk teams.

• Respond promptly to preferred account inquiries, special requests, and complaints, ensuring an exceptional guest experience.

• Assist in setting up amenities, welcome notes, and VIP requests.

• Maintain detailed reports on account lists, concessions, transient production, and trends.

• Assist with training Front Office staff on preferred account procedures, required concessions, and account systems.

• Contribute to the development of leisure experiences and activations in alignment with marketing initiatives.

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.