Join JPMorganChase as a Collateral Services Specialist II and play a pivotal role in our lending services. This position offers a unique opportunity for career growth and development, where your skills in conflict management and critical thinking will be highly valued. Be part of a team that supports your professional journey and contributes to a positive work environment.

As a Collateral Services Specialist II within our team, you will manage and process collateral for a diverse portfolio of loans. Your work ensures the smooth operation of our lending services, directly impacting the firm's success. You will build trusting relationships with stakeholders and guide colleagues in their professional growth, all while maintaining a balance between work and personal life.

Job responsibilities

• Manage and process collateral for a moderate to complex portfolio of loans, ensuring accuracy and compliance with established routines and procedures. 
• Identify and resolve potential issues in the loan process, proactively addressing challenges to maintain smooth operations. 
• Build and maintain trusting relationships with stakeholders, fostering collaboration and effective communication. 
• Guide colleagues in their professional growth, supporting skill development and career advancement. 
• Manage multiple tasks and projects effectively, demonstrating resilience and adaptability in challenging situations. 

Required qualifications, capabilities, and skills

• Foundational knowledge of commercial lending loan documentation and collateral monitoring, supporting effective management of lending processes. 
• Strong ability to manage conflicts and facilitate discussions, promoting resolution and positive outcomes. 
• Proficiency in active listening and questioning, enhancing communication and understanding in stakeholder interactions. 
• Experience in mentoring and guiding colleagues, contributing to their professional development and team success. 
• Skills in time management and organization, ensuring efficient handling of tasks and projects. 

Preferred qualifications, capabilities, and skills

• Experience in a financial services environment, demonstrating a deep understanding of industry practices and operations. 
• Strong emotional intelligence and interpersonal skills, fostering effective collaboration and relationship-building. 
• Ability to influence better outcomes through effective communication, driving positive change and stakeholder engagement. 
• Skill in utilizing continuous improvement and process automation to optimize lending workflows and enhance operational efficiency. 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans