Meet the Team

The Customer Experience (CX) team is a group of extraordinary technical guides whose main focus is delivering a world-class customer experience by solving the toughest business challenges with network-centric solutions. We accelerate customer and partner success through ground breaking technology design, implementation, and optimization across a broad range of Cisco technologies. Our team collaborates closely with Cisco account teams, partners, and multi-functional groups to drive meaningful technology transitions and deliver real business outcomes. We are a high-performing, globally connected team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is validated through strong financial results, industry recognition, and some of the highest customer and employee satisfaction scores at Cisco.

Your Impact

Lead and drive end-to-end technology design, implementation, and optimization for major mobile wireless accounts to accelerate critical customer business outcomes. Partner closely with Cisco account teams and cross-functional engineering groups to build high-performance mobile packet core architectures. Author and review comprehensive project collateral, including High-Level Designs (HLD) and Low-Level Designs (LLD), to translate sophisticated customer requirements into detailed execution plans. Build high-fidelity simulations in dedicated test labs to proactively validate new solutions and quickly resolve sophisticated network compatibility issues. Implement cutting-edge delivery methodologies and share lessons learned to continuously elevate the technical capabilities and efficiency of the broader team.

Minimum Qualifications

• Experience: 8+ years of relevant experience in technical lifecycle services, including the planning, design, implementation, and optimization of Mobile Wireless Solutions.
• Core Technology: Proficient technical knowledge of 4G/5G mobile packet core architectures and nodes (such as S-GW, P-GW, MME, GGSN, ePDG, or 5G Core functions like SMF/UPF/AMF).
• Standards & Flows: Solid understanding of 3GPP standards, 4G/5G mobile architectures, and associated end-to-end protocol call flows.
• Cloud & Virtualization: Practical, hands-on experience working with cloud and virtualization technologies, specifically Dockers, Kubernetes, OpenStack, AWS, or Cisco VIM.
• Documentation & Design: Consistent record of creating technical engineering documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), and Method of Procedure (MOP) plans.

Preferred Qualifications

• Experience acting as a technical focal point or escalation lead for problem resolution during high-visibility, sophisticated customer engagements.
• Demonstrated ability to provide guidance, mentorship, and technical leadership to other engineers under limited supervision.
• Background in developing digital intellectual capital, such as automation scripts or digital signatures, to optimize delivery workflows.
• Strong communication and relationship-building skills with a validated ability to align project scope directly with customer business goals.
• Experience collaborating seamlessly across distributed, multi-cultural teams and diverse global geographies.

• Fluency in Japanese is preferred to manage and support our customers in Japan

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.