About the Team

Enterprise Services and Public Affairs seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. The Global Communications team is a nimble group in Enterprise Services and Public Affairs that covers a broad scope of responsibilities, ranging from executive communications and public engagements to quarterly earnings and corporate reputation programs as well as communications that support our lines of business. The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce of more than 200,000 colleagues. Within Citi, the team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of the Enterprise Services and Public Affairs team across the world.

This is a high energy, hardworking and affable team that values colleagues who anticipate what needs to get done and act accordingly, are quick thinkers and can problem solve matters that arise unexpectedly, are intellectually curious, and who have high professional standards, strong judgment and thoughtful work product. We always bring a client service attitude to our work and always strive to be energetic and maintain a good sense of humor.

Vice President, Production Systems and Workflow, Creative and Media Services

Citi's Creative and Media Services team is looking for a systems thinker who finds genuine satisfaction in making a complex creative operation run like clockwork. In this role you will support the systems and workflows that keep the team running efficiently – ensuring that the processes, platforms, and tools supporting content creation and delivery are well-designed, consistently applied, and continuously improving. This role will serve as an operational bridge across disciplines, identifying friction points, implementing scalable solutions, and enabling the team to execute at a higher level. The ideal candidate combines a deep understanding of production operations with a systems-oriented mindset and the right interpersonal skills to drive adoption and alignment across a multi-disciplined creative team.

Responsibilities

• Design, document, and continuously improve the end-to-end workflows that govern how projects move through the production, creative, and infrastructure functions of the team.
• Identify operational bottlenecks, redundancies, and gaps across the content creation and delivery pipeline and develop practical, scalable solutions to address them.
• Partner with the VP, Creative Technology and VP, Content Delivery to align production, post-production, and delivery workflows into a cohesive operational model – working together to drive efficiency and maintain a degree of quality.
• Partner closely with colleagues in the Technology organization to ensure that all systems and platform integrations adhere to required enterprise processes, while also engaging as a collaborative partner in identifying new tools and capabilities that advance the team's creative and operational goals.
• Manage the onboarding, configuration, and ongoing administration of key production SaaS platforms, including project management tools, content review systems, and collaboration platforms.
• Develop and maintain department-wide workflow documentation, process guides, and standard operating procedures that support consistency and scalability across all outputs.
• Support the integration of new tools and technologies into existing workflows, coordinating with infrastructure and creative stakeholders to ensure smooth transitions. Track operational metrics and produce regular reporting on workflow efficiency, project throughput, and system performance to inform management decision-making.
• Collaborate with the Production Coordinator to ensure intake, scheduling, and delivery workflows are aligned and operationally sound.
• Advise on technology investments and platform decisions that improve coordination, efficiency, and content execution across the team.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. 

Qualifications

• Bachelor's degree in Media Operations, Communications, Business, Information Systems, or a similar field. 
• Significant experience in production operations, workflow management, or media systems administration in a studio, broadcast, agency, or in-house creative environment. 
• Deep understanding of post-production non-linear editing software such as Adobe Premiere Pro or Davinci Resolve 
• Demonstrated experience designing and implementing production workflows across multi-disciplined creative teams. 
• Strong working knowledge of production management and project tracking platforms (e.g., Frame.io, Asana, Monday.com, or equivalent); experience administering and configuring these systems preferred. 
• Familiarity with content review, asset management, and digital delivery platforms relevant to video and creative production environments. 
• Understanding of video production processes, post-production workflows, and content delivery pipelines across digital channels. 
• Experience and an active interest in AI and LLM platforms and their application to production workflow optimization. 
• Highly organized with the ability to manage multiple operational workstreams simultaneously and communicate clearly on status, priorities, and dependencies. 
• Strong analytical and problem-solving skills with the ability to translate operational complexity into clear, actionable process improvements. 
• Effective collaborator with the ability to build alignment across creative, technical, and operational stakeholders. 
• Operates efficiently in a very fast-paced and deadline-driven environment. 
• Creative, resourceful, and strategic thinker. 
• Excellent daily growth & impact mindset supporting goals of the department and the wider organization. 
• Integrity, maturity, dependability, and a positive professional attitude. 
• A team player who will implement initiatives effectively and motivate others to carry out their work. 
• Excellent organizational and project management skills. 
• Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization. 
• Track record of success in delivering high-quality work in a fast-paced and dynamic environment. 

Critical Competencies

• Mac and Windows Operating systems, Linux is a plus 
• Production and Post- Production Workflow Design (NLE Software, Shared Storage Solutions, Networking, Audio and Video Formats & Standards, Signal Flow for Production, Wire - Diagrams)  
• Systems & Platform Administration and Integration 
• SaaS Platform Management 
• Project Management and problem-solving 
• Process Design and Improvement 
• Cross-Functional Collaboration 
• Operational Analytics & Reporting 
• Oral and Written Communication with Stakeholders and Vendors 

Citi Location

• This is a hybrid (3 days/week) role based in Jacksonville, FL 

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Job Family Group:

Communications and External Relations

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Job Family:

Communications Management

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 24, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.