Utility Billing Specialist

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities.   At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

Every utility dollar a community pays should come back through resident billing — and right now, some of it doesn't. Closing that gap, across a multi-state manufactured home community portfolio, is this role.

As our Utility Billing Specialist, you'll own utility cost recovery end-to-end: reconciling provider bills against GL data, reviewing leases and state statutes to confirm what's billable, and chasing down every dollar of unrecovered expense. You'll also oversee submeter installations, keep the portfolio compliant with state notice requirements, and support monthly P&L and budget reviews. It's a role for someone who's genuinely comfortable in Excel, doesn't flinch at a large GL export, and gets real satisfaction from closing a recovery gap.

What You'll Do

Utility Recapture

Reconcile utility expense against recovered income across water, sewer, stormwater, trash, cable, electric, and gas for every community in the portfolio

Build recapture miss reviews ahead of monthly P&L calls, quantifying the dollar gap between expense and recovery on each billable line

Identify communities carrying utility expense with no billback in place, and turn that list into a prioritized billback opportunity pipeline

Own recapture targets: 90% on utilities, 100% on trash — measured as recovered income divided by expense, scoped to recapturable community utilities

Investigate and resolve shortfalls: rate setup errors, missing charges, read-date mismatches, and other recovery gaps

Coordinate rate table setup and billing activation with the third-party billing platform, including rate pushes and high/low usage exception review

Produce executive-ready utility summaries

Meter Installation

Support the submetering installation pipeline portfolio-wide - tracking properties, site counts, and meter counts from contract through activation

Coordinate with metering vendors and site teams on scheduling, permitting, and inspection requirements; flag issues before they stall an install

Confirm meters are reading correctly post-install

Tie completed installs to rate notices and billing activation, so recovery starts on the correct effective date

Compliance & Regulatory

Maintain the utility rate notice compliance tracker across all states and communities, ensuring resident notices meet each state's advance notice and format requirements

Serve as the first point of research on state-specific pass-through rules, keeping the multi-state regulatory reference guide current

Keep legal and non-renewal intake documentation accurate where it intersects with utility billing

P&L Review & Budgeting

Review monthly utility line items on the P&L, catching over-accruals, mispostings, and timing issues by tying booked amounts back to provider invoices

Support the annual utility expense budget cycle, including trend analysis and per-community assumptions

Produce utility roll-ups and call prep materials for P&L reviews

What You Bring

Experience: 2+ years in utility billing or revenue management

Skills: Strong Excel skills - pivot tables, lookups, and comfort working with large GL exports; high attention to detail and the discipline to manage recurring monthly deadlines across many communities

Domain knowledge: Working knowledge of utility recapture or resident utility billing (RUBS, submetered, or direct-metered); ability to read provider invoices, leases, and billing setups and reconcile them against financial data

Communication: Works cleanly across site operations, accounting, legal, outside vendors, and can explain a recovery gap to both a property manager and a finance lead

Nice to Have

Experience with submetering programs and meter installation coordination

Familiarity with multi-state utility regulation and rate-notice requirements

Exposure to a resident billing platform and property management or accounting systems

Understanding of P&L structure and utility budgeting

Ready to Apply?

If you're the kind of person who can't let a number stay unexplained, who finds real satisfaction in a clean audit, and who wants to be the go-to expert your teammates rely on — we'd love to hear from you.

Apply now and take the next step toward a role where your attention to detail directly protects the bottom line — and helps residents trust the bill in their hands.

We offer our employees a golden work experience, including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all, infinite opportunities to learn, develop, and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team.   It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or veteran status.   Havenpark Communities is aware of fraudulent recruiting communications impersonating our company. Havenpark does not make hiring decisions through informal or text-only communication. Havenpark will never ask candidates to provide payment, purchase items, deposit checks, or share sensitive financial information as part of the hiring process. If you believe you have been contacted fraudulently, please report it to recruiting@havenparkmgmt.com