At Amazon, we're driven by a singular mission: to be Earth's most customer-centric company. This commitment propels us to continuously innovate and redefine excellence in the last-mile delivery space. We're pioneering ground breaking products and services that not only meet but exceed customer expectations. If you're ready to shape the future of logistics while working alongside passionate individuals, we invite you to join our team. Together, we'll work hard, embrace innovation, and create history.

We're currently seeking a Senior Program Manager, Risk and Compliance to play a crucial role in our Delivery Service Partner (DSP) network. This position is vital to ensuring our entire last-mile ecosystem - including DSPs, their Delivery Associates (DAs), and Amazonians - operates with the highest standards of compliance and integrity. As the successful candidate, you'll be responsible for developing and implementing robust compliance mechanisms, fostering a culture of awareness through ongoing monitoring and communication, and spearheading strategic initiatives. Your goal will be to elevate Amazon's Last Mile network to best-in-class compliance levels, reinforcing our commitment to operational excellence and customer trust.

More Information (Japanese Only)
Department: DSP
Job: Project Management
Location: Tokyo Office (HND17)

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities
Lead first-line compliance mechanism development and enhancement, including designing new compliance controls, coordinating cross-functional teams to implement and launch solutions such as new tech features, and improving existing controls for identified risk areas

Spearhead initiatives to ensure DSP and Amazon compliance with evolving regulations and contract changes, including but not limited to DA Working Hour Compliance (WHC), ensuring DAs maintain valid Right-to-Work documentation, DSP fraud prevention, and ensuring DSPs continuously maintain regulatory-compliant entity structures (DSP Entity Monitoring)

Drive cross-program coordination for complex compliance transitions requiring senior leadership engagement, stakeholder management, and the development of tools and processes to measure and drive compliance at scale

Track and report on existing compliance mechanisms, analyzing trends, identifying improvement opportunities, and leading cross-functional teams to achieve set goals

Facilitate and manage compliance activities, achieving timely resolutions of compliance issues in collaboration with internal and external stakeholders

Own and drive compliance-related communication and guidance programs for internal and external stakeholders to increase compliance awareness

Lead cross-program and cross-geography initiatives, collaborating with other Last Mile logistics program teams (e.g., AMXL, Hub DP) and international counterparts

Foster team success through mentoring and coaching that enables team members to excel and grow professionally

About the team
The DSP Compliance team exists to ensure Delivery Service Partners (DSPs) maintain compliance with regulatory and contractual requirements while supporting them in building successful businesses. We also support Amazon's own compliance posture by adapting to evolving regulatory environments. Our approach is multi-faceted: we build and operate compliance vetting and monitoring mechanisms, provide clear and timely guidance to stakeholders, and respond creatively to regulatory and environmental changes — all in service of enabling DSPs and their Delivery Associates to succeed, and ultimately driving the success of the DSP Program as a whole.
This is a hands-on, low-ego team that works closely and collaboratively with a high degree of mutual trust and support. We get things done, together!
You do NOT need a background in Logistics. You DO need logical, rational thinking, skills to control complex projects with high-judgement decisions, a clear communication style, strong stakeholder management, and the ability to make recommendations that convince business partners and leadership that the strategy and actions YOU are recommending are the right ones. We welcome forward-thinking program managers, project managers, and product managers from a wide variety of backgrounds.

Basic qualifications

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• 5+ years of program or project management experience
• Bachelor's degree
• Native or business-level proficiency in Japanese (primary working language)
• Functional English proficiency sufficient for written and verbal communication with global counterparts
• Experience navigating complex stakeholder environments with competing requirements and constraints

Preferred qualifications

• Strong analytical skills with ability to identify root causes and develop data-driven solutions
• Background in partner lifecycle management, regulatory compliance programs, or change management.
• Experience driving results in ambiguous environments where rules and processes are still being defined
• Ability to communicate effectively in both Japanese and English (written and verbal), engage in constructive discussions, synthesize conclusions, and drive cross-team actions to resolution
• Experience fostering inclusive, collaborative team environments where diverse perspectives are valued
• Demonstrated ability to influence without authority — building consensus across senior leaders and cross-functional teams with competing priorities

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.