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How will you make an impact in this role?

Get a first-class start to your travel career.

American Express - Travel & Concierge Experiences (TCE) serves American Express Card Members around the world with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences.

Across the globe, TCE has thousands of dedicated colleagues who are passionate about what they do and take pride in delivering exceptional, personalized service to our customers and helping them to unlock unique and memorable experiences from their travels.

Responsibilities

• Provide world-class service in a high-volume inbound call center environment, consulting with Card Members to understand their travel needs and deliver personalized travel solutions.

• Curate seamless travel experiences for Premium Card Members through expert travel planning and booking services, while uncovering relevant sales opportunities and maximizing the value of their exclusive benefits and Membership Rewards points.

• Communicate new and existing product offerings and value propositions relevant to the Card Member.

• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand.

• At times, you will need to de-escalate a Card Member’s stress, when unforeseen travel situations arise.

Qualifications

Minimum Qualifications:

• At least 2 years’ collective contact centre/BPO experience.

• At least 1 year of experience using travel-related booking systems.

• Basic knowledge of luxury products (e.g., airlines, hotels, cruise & tour, and/or dining, theatre, retail, fashion, sports & events)

• Strong verbal communication and active listening skills, with the ability to adapt conversations to the situation and each Card Member's communication style.

• Demonstrated ability to quickly learn and effectively use multiple digital tools, including emerging AI-enabled technologies.

• Geography knowledge with ability to locate continents, countries, and key travel destinations world-wide.

• Curious, adaptable, and resilient, with a positive attitude toward continuous learning, change, and new approaches.

• Thrives in a results-focused environment, motivated to exceed goals and available for nights, weekends, and a 24/7 roster.

Preferred Qualifications:

• Experience in travel, hospitality, tourism, concierge services, or itinerary planning, with a focus on exceptional service and seamless travel experiences.

• Hospitality or Tourism degree or equivalent qualification.

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig 

• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) 

• Work From Home Requirements: 

  • Must have at least 25 mbps internet connection plan / speed 

  • Must have a private & quiet area to work at home 

• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.  
If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.