Maintains production infrastructure, platforms and services. Works independently with other teams in the organization and provides solutions for their needs. Designs and implements new, scalable solutions for fast changing environments with oversight from senior team members. Performs deep drill down analysis into production support operations and provides necessary fixes. Independently Investigates errors and recommends changes to enhance troubleshooting processes. Builds and implements standard to moderately complex enhancements to resolve defects. Monitors and brings in new ideas to improve production infrastructure, platforms, and/or services. Participates in stakeholders meetings and works on the design, development, configuration, implementing, of enterprise supporting systems. Identifies server architecture and networking solutions. Conducts moderately complex code and architecture reviews and resolves performance and scalability issues to improve products and services.

Responsibilities

Key Responsibilities

Production Infrastructure:

-Maintains the production infrastructure, platforms, and services which support the growing client base as well as designs and implements highly scalable environments.
-Works independently with other teams in the organization and provides solutions for their needs.
-Designs and implements new, scalable solutions for fast changing environments with moderately complex needs in various fields (e.g., configuration deployments, monitoring, and logging) with oversight from senior team members.
Troubleshooting, Testing, and Improvements - Drilldown Analysis/Troubleshooting:
-Performs deep drill down analysis into production support operations and provides necessary fixes.
-Investigates errors, debugs source code and performance bottlenecks, and independently provides root cause analysis (RCA) if needed.
-Recommends changes to enhance troubleshooting processes.

Troubleshooting, Testing, and Improvements - Testing and Improvements:

-Builds and implements standard to moderately complex enhancements (e.g., automating alerts) and resolves complex defects.
-Globally works with cross functional teams to ensure service health with pre-production testing of new releases, post-change validation, and automation work to improve the testing.
-Monitors and brings in new ideas for the improvement of production infrastructure, platforms, and/or services.
-Creates user acceptance test plans.

System Design and Architecture - System Design:

-Works on the design, development, configuration, implementing, and/or deployment of enterprise supporting systems.
-Works with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation.
-Participates in stakeholders meetings for requirements gathering.
System Design and Architecture - System Architecture:
-Identifies solutions in experience of application or server architecture and networking.
-Collaborates with senior partners in the development of architecture standards and practices.

Product/Service Development:

-Independently collaborates on the design, development, and enhancement of new and existing products and services from inception and design through business feature requirements.
-Conducts moderately complex code and architecture reviews of the products and services.
-Resolves performance and scalability issues related to products and services.
-Identifies opportunities to improve health, scalability, and resiliency of products and services.

Core Responsibilities

Planning & Execution:

-Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.

Collaboration & Partnership:

-Collaborates across teams to align on expectations and achieve shared objectives. Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. Actively listens to diverse perspectives and asks questions to ensure understanding of others.

Problem Solving:

-Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate. Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors. Contributes to knowledge sharing and best practices.

Continuous Learning:

-Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools, and staying current with industry trends and best practices. Seeks out and leverages feedback and training to improve skills. Contributes to a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

-Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Seeks input from team members on alternative approaches and methods for improving work.

Qualifications

Career Level - IC3

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