Director Assistant (Chief of Staff), Corporate Communications

Corporate Affairs and Communications (CA&C) is a global strategic function that uses a variety of programs and platforms to shape and communicate American Express’ brand message and key business initiatives to shareholders, colleagues and the community-at-large. Our team oversees global public affairs and media relations, social media, colleague communications, and corporate sustainability.

The Role

The Director Assistant, Corporate Communications, serves as a strategic partner, trusted advisor, and organizational leader to the Senior Vice President, Corporate Communications. The role helps shape and execute the vision, priorities, and operating agenda for a function that includes Reputation Management, Financial & Corporate Communications, Corporate Sustainability Communications, Brand Communications, and Newsroom & Social Media content. Working across these teams, the Director-Assistant drives alignment, advances strategic priorities, supports senior-level communications and operational needs, and serves as a connective hub for leaders, colleagues, and key stakeholders.

Responsibilities

Key Responsibilities

Strategic Leadership & Executive Partnership

• Serve as a trusted advisor and thought partner to the SVP, helping shape strategic priorities, organizational focus areas, and developing executive-level presentations and materials. 

• Support decision-making and priority setting by synthesizing insights and translating enterprise and departmental priorities into actionable plans that drive coordination and execution across teams.

• Anticipate emerging opportunities, risks, and trends that may impact the function, brand, or company reputation.

Cross-Functional Leadership & Strategic Initiatives

• Lead complex, high-visibility initiatives and partner across Reputation Management, Financial & Corporate Communications, Corporate Sustainability Communications, Brand Communications, and Social Media to advance integrated strategies and shared priorities.

• Strengthen collaboration, simplify ways of working, and shape initiatives that advance the function’s strategic goals and long-term evolution 

• Represent the SVP and Executive Office in strategic discussions and cross-functional working groups, as appropriate.

Organizational Leadership & Culture

• Foster a connected, collaborative, and high-performing culture across Corporate Communications.

• Lead initiatives that strengthen colleague engagement, professional development, knowledge sharing, and cross-team collaboration.

• Partner with leaders to reinforce shared priorities, values, and goals through leadership communications, team engagement strategies, and community-building efforts.

• Create opportunities for colleagues to connect, learn from one another, and build stronger relationships across teams.

Communications Innovation & Media Evolution

• Monitor shifts in the media, content, and stakeholder landscape to identify opportunities for innovation and partner with leaders to evolve transformation strategies.

• Help the organization adapt to new platforms, technologies, audience behaviors, and future communications opportunities by championing modern ways of working.

Operational Effectiveness & Process Management

• Support organizational planning, and operational effectiveness including workforce strategy, third-party processes, and transformational initiatives that enable the department to operate efficiently.

• Partner with key stakeholders on planning cycles, budgets, vendor management, governance activities, and departmental priorities.

Qualifications

Qualifications

• 8-10 years’ experience in communications, corporate affairs, strategic planning, executive office leadership, or a related field preferred.
• Exceptional written and verbal communication skills, with experience supporting senior executive audiences.
• Creative, agile leader who can balance complex initiatives, influence across a matrixed organization, and lead through change.
• Strong strategic thinking, problem-solving, organizational leadership, and relationship-building capabilities.
• Understanding of the evolving media landscape, stakeholder engagement, content development, and emerging communications trends.
• Proven ability to balance strategic vision with operational execution in a fast-paced, highly collaborative environment.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.