Join a team where you can elevate the employee experience while improving how Human Resources services are delivered across multiple countries. You will help shape a modern, digital, and resilient operating model that supports business growth and meets regulatory expectations. This is an opportunity to lead meaningful change, build high-performing teams, and deliver outcomes that matter to employees and leaders.

As an Human Resources Global Operations, Southern Europe - Vice President at JPMorganChase within the Human Resources function, you will partner with regional leaders to deliver, transform, and govern Human Resources operational services across Southern Europe. You will lead service delivery optimization, automation, and continuous improvement while ensuring strong controls and compliance across designated markets. You will work closely with business stakeholders, specialist Human Resources teams, technology partners, and shared service teams across the Europe, Middle East and Africa region.

Job responsibilities

• Develop and execute the Southern Europe Human Resources operations strategy aligned to regional and global priorities
• Govern end-to-end Human Resources service delivery across the employee lifecycle, including case management, benefits administration, leave management, payroll governance, vendor oversight, and records management
• Lead transformation initiatives across automation, digital process redesign, employee self-service, and operating model improvements
• Drive the adoption and optimization of service platforms (including ServiceNow) to improve employee experience and operational efficiency
• Ensure compliance with local labor, payroll, privacy, regulatory, risk, audit, and control requirements across Southern Europe (including Italy, Spain, Portugal, Greece, Malta, and other designated markets)
• Partner with stakeholders across Human Resources, technology, finance, risk, legal, and compliance to deliver firmwide outcomes
• Use operational metrics and insights to identify root causes, prioritize improvements, and strengthen service performance and controls
• Lead and develop a geographically dispersed team, strengthening capability, inclusion, accountability, succession planning, and engagement
• Manage delivery priorities across multiple markets, balancing transformation outcomes with stable day-to-day service delivery

Required qualifications, capabilities and skills

• Bachelor’s degree
• Extensive experience in Human Resources operations, shared services, employee services, payroll, benefits, and/or Human Resources transformation in complex, multi-country environments
• Relevant experience in people leadership, leading regional or global teams, including coaching, engagement, and succession planning
• Strong knowledge of European employment, payroll, and privacy frameworks, and experience operating within controlled, regulated environments
• Proven experience leading large-scale transformation, change delivery, digitalization, and operational efficiency initiatives
• Demonstrated ability to design and govern operational processes with strong risk, control, and audit readiness
• Strong executive communication skills, stakeholder management, and the ability to influence across senior partner groups
• Strong financial and operational management skills, including planning, prioritization, and delivery oversight
• Fluent English and Italian  proficiency

Preferred qualifications, capabilities and skills

• Master’s degree
• Additional European language proficiency
• Experience in a multinational financial services organization or similarly regulated industry
• Experience with ServiceNow and/or Oracle, shared services environments, Human Resources analytics, and artificial intelligence-enabled employee service platforms

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.