Principal Process Manager - PULSE Product Governance

As a Principal Associate Process Manager on the PULSE Product Governance team, you will champion operational excellence and support the Product Development Lifecycle within the PULSE PMO. This role is central to maintaining pristine Jira data quality, translating portfolio metrics into insightful reporting, and crafting high-impact monthly presentation decks for senior leadership. We are seeking an analytical, detail-oriented communicator who can effectively build relationships, influence cross-functional partners, and navigate a fast-paced Agile environment to ensure flawless project execution.You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

General Responsibilities: 

• Enforce Jira Data Quality: Monitor and maintain high data fidelity across all levels—from high-level Programs down to User Stories—to ensure project information is accurate, up to date, and reliable.

• Reporting & Metrics: Leverage Jira portfolio and execution-level data to build dynamic reporting and dashboards that highlights work visibility, resource capacity, and key product delivery insights.

• Executive Presentations: Lead the creation of monthly senior leadership decks by synthesizing data from Jira and Google Drive to report on portfolio health and guide strategic prioritization decisions.

• Analyze data and influence: to proactively identify data risks and trends

• Build effective partnerships: with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions

Basic Qualifications: 

• High School Diploma, GED, or equivalent certification

• At least 3 years of Process or Risk Management experience

• At least 1 year of Continual Improvement experience

Preferred Qualifications: 

• Bachelor’s Degree

• Experience creating presentation decks for executive leadership

• At least 1 year of experience using Jira to update data, run queries, and extract information

• At least 4+ years of Process Management experience

• At least 1+ years of Project Management experience

• At least 1+ years of experience working with Product and Technology teams

• Process Management training and certifications (Lean, Six Sigma)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $98,900 - $112,900 for Principal Process Manager

Houston, TX: $98,900 - $112,900 for Principal Process Manager

McLean, VA: $108,900 - $124,300 for Principal Process Manager

Plano, TX: $98,900 - $112,900 for Principal Process Manager

Riverwoods, IL: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).