The North American Stores Design (NASD) team is seeking customer-obsessed designers who have a passion for creating best-in-class, customer facing experiences. Come join the Home Innovation Team (HIT) and help us build the future of how hundreds of millions of customers discover, customize, and purchase home products on Amazon. In this role, you will partner with your product teams to solve complex problems for customers who are looking to purchase home goods (beds, couches, appliances), customizable products (t-shirts, mugs, curtains) to assisting customers redesign their homes.

We seek out design leaders who want to dive deep into the details and influence product strategy early in the funnel. Candidates must show that they can distill complex ideas into simple customer experiences while providing a CX vision that prove scalability over time. They should have experience working closely with product and engineering teams to build roadmaps, setting design strategy across multiple programs, and delivering experiences from early concept through launch.

Lastly, we are an AI-forward team. We have incorporated AI tools into how we design, and we invest time in building our own tools that help us step out of our swim lanes and evolve what role design plays in the product design cycle. We want candidates who are thoughtful adopters of this technology and can showcase the impact they have made through the use of these tools.

Key job responsibilities

• Design solutions for complex design and technical problems where product strategy is not fully defined
• Create conceptual sketches, wireframes, high-fidelity mockups, and prototypes using AI tools
• Collaborate effectively across diverse teams and disciplines to drive alignment and efficiency
• Build and maintain the AI tooling the design team runs on — agents, skills, and workflows — and drive adoption
• Develop and improve design patterns, standards, and processes that scale for your team
• Lead brainstorming sessions and present at cross-team reviews to demonstrate features and drive design decisions
• Synthesize qualitative and quantitative data (metrics, usability studies) to inform product-level customer experience decisions
• Work closely with engineering to incorporate capabilities and constraints of the technology stack
• Balance short- and long-term design requirements against engineering constraints

Basic qualifications

• 7+ years of UX designer or interaction designer experience
• Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
• A portfolio demonstrating the product design lifecycle

Preferred qualifications

• Experience with UX design of complex workflows
• Can show strong verbal and written communication skills
• Experience collaborating with product managers, developers, and other stakeholders
• Experience reviewing user research and data to build a strategic and user-friendly design
• Experience designing and executing online customer experiences
• Experience defining and driving creative solutions in new or ambiguous product territory

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 137,800.00 - 186,400.00 USD annually