Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Your core responsibilities include auditing, processing, and timely payment of all hotel payments, as well as keeping a proper record of all amounts due to the hotel from guests, concessionaires, tenants, credit card companies, and employees. As a Cluster Accounts Officer (Credit/AR), you’re not just supporting the hotel’s financial operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Perform daily reconciliation of House Account billings to the Owning Company and e-commerce platforms.
• Perform daily reconciliation of Hilton Honors reimbursement invoices.
• Perform daily reconciliation of travel agency commissions and ensure appropriate accruals are recorded for unbilled commissions at month-end.
• Assist with the creation of Group Master accounts and respond to billing-related queries.
• Review Group Master transactions and raise invoices for direct billing of audited banquet charges to corporate clients and guests.
• Review daily Direct Bill submissions in DocMX and process them in accordance with hotel policies and procedures.
• Raise invoices for direct billing of rental and other charges to tenants and other entities.
• Review and maintain the Deposit Ledger and ensure deposits received are recorded in accordance with contractual terms.
• Review Credit Application Forms for new customers before submission to the Cluster Accountant for assessment.
• Organise and schedule monthly Credit Meetings and prepare meeting minutes for review by the Cluster Accountant and Assistant Financial Controller.
• Finalise the AR Aging Report for review by the Cluster Accountant and Assistant Financial Controller, including details of long-outstanding receivables and follow-up actions taken.
• Prepare month-end journal entries for AR-related adjustments and accruals, where required.
• Respond to queries from other departments relating to deposits, invoice payments and commissions.
• Assist with credit card refunds through the relevant credit card portals and terminals.
• Perform other related duties as assigned by the Cluster Accountant and/or Assistant Financial Controller in support of business operations.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Diploma in Accountancy, Finance or a related discipline, or equivalent professional qualification.
• Relevant experience in Accounts Receivable, Credit or a related accounting function.
• Experience in the hospitality or F&B industry would be an advantage.
• Working knowledge of SUN accounting system and Microsoft Office applications.
• Good attention to detail, organisational and problem-solving skills.
• Ability to manage multiple tasks and meet reporting timelines in a fast-paced environment.
• Good written and spoken English to communicate effectively with internal and external stakeholders.
• Willingness to work flexible hours when required to support business operations.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.