Concierge - Cortland Columbia Pike

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As a Residential Concierge, you are the heart of the community - cultivating a welcoming atmosphere, ensuring daily operations run smoothly, and providing exceptional support to residents, guests, and partners. You anticipate needs before they arise, resolve issues with ease, and approach every interaction with warmth, professionalism, and genuine care.

• Serve as the primary point of contact for property management, security, parking services, maintenance teams, vendors, and cleaning staff.
• Issue, track, and replace building access cards, parking passes, and visitor credentials.
• Support the coordination and execution of resident events, community programs, and onsite activities.
• Greet and assist residents, guests, vendors, and prospective residents to ensure a warm, professional, and seamless experience.
• Oversee the front desk and lobby area, ensuring timely communication and a polished, welcoming atmosphere.
• Assist with property maintenance requests, amenity reservations, and coordination of work orders.
• Maintain inventory and restock community supplies, including lobby materials, amenity spaces, and resident‑facing resources.
• Perform daily opening and closing duties to ensure the property is ready for residents and visitors each day.
• Keep lobby, amenity areas, and shared spaces clean, organized, and inviting.
• Support resident engagement efforts, including event calendars, celebration programs, and community communications.
• Collaborate with onsite teams (leasing, management, maintenance) to provide consistent property support and coverage.
• Participate in community initiatives, special projects, and operational improvements as needed.

Qualifications

• Minimum of 3 years of experience in a customer service, hospitality, or front‑desk role, ideally within a residential or service‑oriented environment.
• High school diploma or equivalent required.
• Familiarity with mail and package handling processes, including USPS, FedEx, UPS, and postage equipment.
• Strong attention to detail with the ability to anticipate resident and community needs.
• Exceptional organizational, interpersonal, and communication skills.
• Proficiency in Microsoft Office Suite and comfort with basic office technology.
• Ability to lift and move items up to 15–20 pounds as needed.

About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

California Applicant Privacy Notice

We collect personal information from all job applicants, including identifiers (e.g., name, contact details), professional or employment information (e.g., résumé, work history, qualifications), and education information. This information is used for recruiting, evaluating your candidacy, conducting interviews, and managing the application process.

California residents may request access to or deletion of their personal information by contacting us at careers@cortland.com

GDPR Statement

When you apply to a job on this site, the personal data contained in your application will be collected by Cortland (“Controller”), which is located at 3424 Peachtree RD NE Suite 300 Atlanta, GA and can be contacted by emailing careers@cortland.com because Controller wishes to evaluate your candidacy for employment at Controller. Your personal data was either obtained from publicly available sources (e.g. LinkedIn) or provided to Controller by someone who referred you for potential employment. Controller’s data protection officer is Greg Shultz, who can be contacted at Greg.Shultz@cortland.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data has been shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer was subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at careers@cortland.com

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.