Director of Outlets - Conrad New York Downtown

The stunning Forbes rated Conrad New York is looking for a Director of Outlets to join the Food and Beverage Leadership Team!

Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room dining.

Want to learn more? Hotel Website, Instagram,Facebook, YouTube

In this role, you will be overseeing all day-to-day operations of the property’s food and beverage outlets. You will be reporting directly to the Director of Food & Beverage and oversee a Front-of-House team of 35-40 Team Members, including 4 leaders.

The ideal candidate will have at least three - five years of senior Food and Beverage leadership experience, ideally overseeing multiple outlets within a luxury hotel environment. We are seeking a hands-on leader with strong beverage knowledge, excellent communication and organizational skills, and a proven ability to develop high-performing teams while fostering a positive workplace culture.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Outlets, you’re not just leading operations across multiple hotel dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Ensure seamless operations: Plan and direct all aspects of restaurant operations – including systems management, budgeting, forecasting, product quality, cost controls, and policy implementation – ensuring alignment with business goals and profitability targets
• Shape guest satisfaction strategies: Define and implement innovative guest service standards and initiatives, monitoring trends, gathering feedback, and driving solutions to enhance the guest experience
• Drive outlet performance: Provide leadership support to outlet managers to ensure high-quality standards are met across all food and beverage service areas, supporting daily operations and driving continuous improvements
• Maximize revenue opportunities: Develop and implement strategies to promote restaurant food, beverages, and services in alignment with food & beverage marketing programs
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
• Ensure regulatory excellence: Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, fostering a culture committed to the highest standards of guest and team member wellbeing #LI-JP2

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.