Role

: Customer Service Associate

Job Type

: full-time – 6 Month contract

Location

: AMM15 – Amman, Jordan
Pay Rate: 500 JOD

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our Middle East customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours?
This role requires working variable hours to match customers need us most. you will work 9 hours per shift and your work week is minimum 40 hours  order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 12 am for male employees – 6 am and 10 pm for female employees Monday to Sunday. You will receive your work schedule at least 1 week in advance and your shifts may change every week. You may be required to work national holidays and will be compensated accordingly . You will learn more about your exact schedule closer to your start date.

What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Medical Insurance, 
• Amazon employee discount.
• Life insurance.
• Nursery benefit.
• Rethink benefit.
• Employee Assistance Program (EAP)

Basic qualifications

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in Jordan
• Minimum qualification of high school (Tawjihi/IGCSE/IBDP) – Passed
• Strong communication skills in English and Arabic both written and oral fluency.
• The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 12 am for male employees – 6 am and 10 pm for female employees
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and voluntary overtime)

What strengths will you bring?

• Hard-working, articulate, and detail-oriented. 
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.

If successful, we will contact you about next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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