Network Operations Center (NOC) Engineer (Tier 2)

The Opportunity

:

Team CACI is seeking a Network Operations Center Engineer to support a diverse network infrastructure, including CAN, LAN, C&T, CORE, and WAN network. The role involves implementing, troubleshooting, and maintaining IT networks, encompassing daily operations, monitoring, and problem resolution for all network architecture and devices. The successful candidate will be directly responsible for supporting the Communications Mission Director and program’s NOC leadership in maintaining the network.

Responsibilities:

• Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems. 

• Perform shift work in support of 24x7x365 Network Operations Center

• Provide support for the escalation and communication of status to the Communications Mission Director, NOC leadership, Service Providers, and other customers.  

• Provide support for the dispatch system and hardware problems and remains involved in the resolution process 

• Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof 

• Monitor network performance and availability 24/7

• Respond to and resolve network incidents and outages as required per SLAs

• Perform routine maintenance and upgrades on network systems

• Configure and manage network devices (routers, switches, firewalls, etc.)

• Implement and maintain network security measures

• Create and maintain network documentation and standard operating procedures

• Collaborate with other IT teams to resolve complex issues

• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance 

• Works individually and actively participates on integrated teams 

• Understands and applies more advanced concepts and processes to daily activities.  

• Assists more senior level technicians, specialists, and managers in their activities.   

• Clearly communicates, verbally and written

Qualifications:

• TS/SCI with Poly required 

• Bachelor's degree in Computer Science, Information Technology, or related field 

• 5+ years of related work experience

• Strong knowledge of networking protocols (TCP/IP, OSPF, BGP, etc.)

• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG)

• Experience with Cisco networking equipment and configurations

• Understanding of network security principles and best practices

• Excellent problem-solving and analytical skills

• Strong communication skills, both verbal and written

• Ability to work in a fast-paced environment and handle multiple priorities

Level Description: ◦ Seasoned technical individual contributor ◦ Works independently with limited supervision ◦ May manage projects / processes ◦ Coaches and reviews the work of lower level professionals ◦ Problems faced are difficult and sometimes complex ◦ Influences others regarding system design, solutions, and procedures Organizational Impact: ◦ Works to achieve operational targets with significant impact on departmental results. Works independently under limited supervision. May be responsible for entire projects or processes within job area. Innovation & Complexity: ◦ Responsible for developing technical solutions that may require collaboration with internal expertise and deep analysis of the technical system. ◦ Problems and issues faced are difficult, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues, job areas or specialties. Problems are typically solved through drawing from prior experience and analysis of issues. Communication & Influence: ◦ Communicates with parties within and outside of own job function. May have responsibility for communicating with parties external to the organization (e.g., customers, vendors, etc.) ◦ Works to influence parties within and outside of the job function at an operational level regarding policies, practices and procedures. Leadership & Talent Management: ◦ Typically, responsible for running small technical teams to include providing guidance, coaching and training to other employees within job area. May lead projects at this level, requiring responsibility for the delegation of work and the review of others' work product. Knowledge & Experience: ◦ Requires advanced understanding and ability to apply standards, principles, theories, and technical concepts obtained through advanced education combined with experience. May have practical knowledge of project management. ◦ Typically has a University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience. Financial Responsibility: ◦ N/A Program Headcount: ◦ N/A