Job Summary:

Involves the administrative services and operations for health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning, and / or external marketing activities. Management levels may include oversight of clinical patient care. (Note, when primary focus is patient care, see Ambulatory Patient Care Services job function.)

Manages the operations of healthcare clinic(s) or center (s) to include fiscal, human resources, and practice management operations.

The Dental Center Clinics Manager is responsible for clinical, fiscal, human resource and quality outcomes for the Dental Center clinics. This includes actively managing all administrative and day to day operations. Working closely with the Dental Center leadership, the manager will develop standards of care to ensure high quality, cost effective delivery of care and spearhead innovative projects for program improvements.

The Dental Center Clinics Manager works with staff on a clearly defined and communicated vision and engages individuals and groups to achieve that vision. The manager also identifies and develops organizational talent and embraces continuous learning of self and others. Additionally, the manager collaborates with Dental Center and School of Dentistry leadership to advance quality strategies, ensure a positive professional work environment, facilitate timeliness of services, and enhance patient, providers, learners, and staff satisfaction.

This position oversees all aspects of the provision of administrative services and is responsible for financial accountability and working collaboratively with the School of Dentistry finance leadership team to monitor the operating budget.

Department Overview:

The School is committed to providing outstanding, integrated patient-centered care, preparing the next generation of clinicians and scientists for a rapidly evolving health care system, leading the world in scientific discovery and its translation into improved patient care and public health, creating and maintaining a supportive work and learning environment that attracts the best faculty staff, students, and trainees who can meet the changing needs of the School, society and profession, and optimizing resources to support strategic objectives and maximize stakeholder value.

We provide comprehensive oral health care services with over 120,000 patient visits per year. We offer a four-year DDS program as well as a two-year program for international dentists that culminates in the DDS degree. We have numerous specialty residencies, PhD and master's degree programs in Oral and Craniofacial Sciences, a combined DDS-PhD program, and a combined PhD-dental specialty training program. Other graduate programs include Craniofacial and Mesenchymal Biology and Bioengineering, and a DDS/MBA program. The School is one of the preeminent oral and craniofacial research enterprises in the world, ranking number one in National Institutes of Health funding for 25 consecutive years.

UCSF Dental Center:

UCSF Dental Center is a cohesive entity within the structure of UCSF's School of Dentistry. Its primary goal is to provide outstanding, seamless, patient-centered care. The Center also aims to provide cutting-edge clinical experiences and education to students; contain costs for patient care and generate resources to reinvest in UCSF Dental Center and the School of Dentistry. A majority of the Dental Center's clinical facilities are located at the Parnassus Campus, with affiliated clinics at Buchanan Dental Center and an additional presence at Mission Bay, and the Zuckerberg San Francisco General Hospital and Trauma Center. UCSF Dental Center's primary services include all advanced dental specialty programs, and the general dentistry and specialty faculty practices.

Responsibilities

% of timeEssential Function (Yes/No)Key Responsibilities5YesImplements and monitors the financial process for a comprehensive view of current and forecasted clinic performance, to include revenues, costs, industry trends, and reimbursements50YesManages the clinical and operational functions and staff  Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services  Implements quality improvement systems  Ensures compliance with internal policies and external regulations5yesResearches and prepares proposals for facilities expansion, satellite development, construction, space planning, capital equipment requests, and staffing needs15yesResponsible for employee recruitment, performance evaluation, progressive discipline, and staff development  Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level10yesResearch, develop, and recommend internal policies and procedures for identifying, eliminating or mitigating risk management issues within the practice(s)  Promotes a workplace culture with a focus on meeting or exceeding patient service standards5yesDevelops an environment that encourages creativity, efficiency, engagement, quality of care, safety, and innovations in operations10yesImplements processes and metrics to assure viability of existing programs, practice patient staffing patterns, and optimize productivity  Recommends operational performance improvements that impact marketability and service  Assures internal policies and external regulations are followed in regards to billing and coding practices and cash handling

Qualifications

Required Qualifications:

• Bachelor's degree in Business Administration, Finance, Education or related area and 7-10 years relevant progressive experience and I or equivalent combination of experience of training. 
• Prior supervisory experience, prior experience in managing a clinical enterprise or unit
• Previous dental billing experience in managed care setting
• Clinic I center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology
• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently
• Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation
• Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff
• Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes
• Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments
• Demonstrated project management skills and ability to meet deadlines
• Ability to maintain professionalism and confidentiality at all times
• Expertise in MS Excel, Word and similar computer applications

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html