Workforce Management Program Manager, YouTube

Workforce Management Program Manager, YouTube corporate_fare YouTube place Hyderabad, Telangana, India bar_chart Mid Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. YouTube | Hyderabad, Telangana, India Minimum qualifications Bachelor’s degree or equivalent practical experience. 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to manage these changes. 5 years of experience building relationships with stakeholders or clients, with experience in industry-standard WFM platforms (e.g., Verint, NICE, Aspect). 5 years of experience in a customer or client-facing role. 3 years of experience in a contact center environment, including 2 years of experience in a Workforce Management (WFM) role. 3 years of experience designing and executing global workforce planning strategies, including the development of resource management systems, processes, and tools. Learn more share Share Workforce Management Program Manager, YouTube link Copy link email Email a friend