About Us Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

Position Summary

The Patient Care Assistant (PCA) plays a vital role in delivering high‑quality, patient‑facing services throughout each patient visit. PCAs work both at the front desk/lobby and within the health center, ensuring compassionate, professional, and efficient care at every touchpoint.

PCAs serve as a welcoming first point of contact for patients and provide essential clinical and administrative support under the supervision and delegation of licensed clinical staff. This role requires attention to detail, strong judgment, effective communication, and a commitment to patient confidentiality and dignity.

This position is primarily based in our Worcester Health Center and requires regular travel to our Marlborough Health Center. 

Your Day to Day:

Greet and assist patients as the first point of contact.

Check patients in/out, schedule appointments, verify insurance, and assist walk‑ins.

Document patient information accurately in electronic health records (EHR); maintain HIPAA compliance.

Take and record vital signs; collect medical history information per protocol.

Assist providers during exams and procedures.

Provide patient education and support informed consent workflows.

Perform waived and moderately complex lab testing.

Process refill requests and contraceptive supply sales; manage cash handling.

Maintain cleanliness, stock supplies, and follow OSHA and safety protocols.

Support team members and assist with resolving patient concerns.

Qualifications

High School Diploma/GED required; medical assistant training preferred.

1–3 years of relevant experience preferred.

Customer service or healthcare experience strongly preferred.

Comfort working with diverse patient populations.

Proficiency with computers, including Microsoft Office.

Ability to lift up to 30 lbs and remain active throughout most of the shift.

Why Join Us?   We offer a comprehensive and competitive benefits package, including:       •  Generous Paid Time Off     •  Medical, Dental, and Vision Insurance     •  403(b) Retirement Plan with employer match     •  Life and Disability Insurance     •  Professional Development Opportunities     •  Commuter Benefits     •  A mission-driven workplace that values equity, inclusion, and belonging   PPLM is a 501(c)(3) charitable organization, and an equal opportunity employer that values a diverse workforce and a culture of inclusivity and belonging. Equity, diversity, and inclusion are core values at PPLM and a chance for us to make long-term, meaningful change. We are actively working to build a culture that reflects the communities we serve and embodies cultural humility, recognizing that advancing health equity begins within our own organization. We are taking steps to make progress in our own organization and are committed to building an equity practice in all aspects of our work.     We believe that communities most impacted by health inequities must be centered in the work we do. Therefore, we strongly encourage applications from Black, Latinx, Asian, and Indigenous people of color, Trans and gender non-conforming people, LGBTQIA+ people, people with disabilities, and working-class people for all our positions.      Employment and advancement at PPLM are based on individual qualifications and abilities, without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under law.