As part of the Hilton Direct EMEA team, the Account Executive will play a crucial role in driving business growth and client satisfaction within the HWS office. This dual-focused position involves managing meeting opportunities for an assigned portfolio of clients, enhancing productivity and business outcomes with strategic support from the Manager. Additionally, the Account Executive will focus on new account development, identifying and securing new business opportunities, building robust client relationships, and contributing to revenue growth through the acquisition of new accounts. This role is integral to the success of Hilton Direct's overall strategy and requires a proactive, results-driven approach to both client management and business development.

Position Summary:

The Account Executive, part of the Hilton Direct EMEA team, will drive business growth and client satisfaction within the HWS office. This role involves spending roughly 50% of their time managing meeting opportunities for assigned clients and 50% focusing on new account development. The Account Executive will identify and secure new business opportunities, build strong client relationships, and contribute to revenue growth. This position is crucial to Hilton Direct's overall strategy and requires a proactive, results-driven approach to client management and business development.

What are we looking for?

The individual must possess the following knowledge, skills, and abilities and be able to perform the essential functions of the job.

• Client Relationship Management: Develop strong relationships and partnerships with key accounts, enhancing client awareness of key regions and hotels.
• Establish Meeting Needs: Identify and qualify client meeting needs, presenting suitable solutions and proposals to convert opportunities into transactions.
• Communication: Act as a liaison between accounts and hotels, sharing brand knowledge with clients and client insights with hotels.
• Documentation: Document business opportunity developments within relevant systems, with support from the Group Sales Support role.
• Professional Representation: Present Hilton Worldwide hotels professionally to negotiating partners, in line with Hilton’s values.
• Revenue Goals: Achieve agreed goals and deliver incremental revenue for all Hilton Worldwide hotels.
• Performance Assessment: Assess actual performance against targets.
• Policy Enforcement: Enforce policies and procedures to improve overall operations and effectiveness.
• Proposal and Contract Validation: Ensure proposals and contracts negotiated with customers are checked and validated.
• Sales Promotion Communication: Support accurate communication of sales promotions and information to relevant stakeholders.
• Administrative Coordination: Coordinate required administrative work, including reporting figures.
• Industry Participation: Participate in industry events and represent Hilton Worldwide at trade fairs and workshops, as agreed by the line manager.
• Documentation and Training: Update manuals and other department-related documents; support training for new team members.
• ROI Measurement: Adhere to ROI measurements to ensure overall effectiveness.
• Compliance: Comply with all policies, systems, and procedures as laid down by Hilton Direct.
• Business Development: Identify and target potential new accounts with business for international markets.
• Venue Sourcing: Provide venue sourcing and convert group opportunities from un-managed accounts referred by hotels or HWS colleagues.
• Market Research: Conduct market research to identify trends and opportunities for new business.
• Contract Negotiation: Negotiate contracts and close deals with new clients.
• Onboarding and Integration: Collaborate with internal teams to ensure seamless onboarding and integration of new accounts.
• Performance Tracking: Track and report on sales performance and new account acquisition metrics.
• Account Nurturing: Monitor and nurture accounts to grow revenues and share through virtual account management.
• Account Research: Research and qualify new accounts across all B2B customer types, aiming to add them to HWS managed rosters.
• Industry Events: Attend industry events as required to identify new customers for Hilton.

Responsibilities

What are we looking for?

• Effective collaborative skills to build positive relationships with internal and external stakeholders
• Strong administrative and organizational focus to work in a highly structured way
• Persuading and influencing skills
• High level of verbal and written communication skills
• Willingness to develop and take responsibilites while working within a team but also self-dependent
• Good knowledge of market segments 
• Understanding of competition and marketing strategies
• Able to  manage conflict
• Good in interpreting and analysing data
• Proficient in Microsoft Office applications
• Usage and knowledge of other Sales Systems, e.g. Salesforce
• Understanding of sales process; tools, measurements and systems

Qualifications

Required Qualifications

• Minimum Education: High School
• Proven Sales experience 
• Fluency in spoken and written English
• Education: BA/BSc bachelor’s degree or equivalent experience

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