About the Role

This is the execution-focused side of a Forward Deployed Engineering function at an early-stage fintech building global identity infrastructure for businesses. You'll serve as the technical bridge between customers and the product team — owning implementations end-to-end, from scoping requirements to resolving integration issues in production.

What You'll Do

• Partner directly with customers to scope technical requirements early in the implementation process.

• Act as the primary technical point of contact for integrations, onboarding, and product rollouts.

• Troubleshoot integration issues in production environments and guide customers toward scalable, long-term solutions.

• Collaborate with product and engineering teams to identify and reduce friction in implementation flows.

• Improve documentation, tooling, and internal processes to make future implementations faster and more repeatable.

What We're Looking For

• 4–5+ years of experience in customer-facing technical roles such as field engineering, solutions engineering, technical support, or implementation delivery.

• Hands-on experience troubleshooting and resolving integration issues in production environments.

• Proficiency with modern web application stacks and APIs (REST, webhooks, or event-driven architectures).

• Experience with Node.js, TypeScript, or JavaScript in production environments.

• Comfort working with relational databases (e.g. PostgreSQL) and understanding data modeling for integrations.

• Experience documenting technical processes, APIs, or implementation guides for customer-facing audiences.

• Track record of influencing product decisions based on customer feedback in cross-functional teams.

• Domain expertise in compliance (KYB/KYC/AML) is the strongest differentiating signal for this role.

• Former Product Owners or Managers from fintech who led onboarding or KYC workflows are also actively considered.

• Familiarity with containerization (Docker/Kubernetes), message queues (Kafka/RabbitMQ), or cloud platforms (AWS or similar) is a plus.

• Clear, concise communicator who can translate complex technical concepts for non-technical audiences.

• No visa sponsorship available.

Compensation & Benefits

This role uses a transparent, fixed leveling system — there are no individual salary negotiations; everyone at the same level earns the same. The starting level for this role is approximately €93,000 base annually, with the next level at approximately €116,000 and an upper ceiling around €146,000. Level jumps are intentionally large.

Location

Fully remote within European timezones; being based in or near Amsterdam, Netherlands is a strong advantage. The team gathers in person every six weeks for a company-wide collaboration week.