Bring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.
As a Product Delivery Director in Treasury Services, USD Clearing, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers. You will create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will contribute on discovery, solution design and roadmap shaping for the USD Clearing processing application transformation and will partner on Channels uplift initiatives as a payments SME.

Job responsibilities

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
• Owns the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
• Partners with Product Management, Client Service, Implementations, and Operations to capture requirements, map pain points, and translate them into prioritized product outcomes.
• Produces product & design artifacts: BRDs/epics, journey maps, workflow diagrams, operating model changes, and client-facing value propositions.
• Owns delivery for roadmap initiatives: scope, milestones, dependencies, resourcing, and release planning.
• Ensure end-to-end delivery across technology and operational teams, including integration, testing strategy environment readiness.
• Ensures solutions support full payments lifecycle: initiation, validation/enrichment, routing, screening, posting/settlement, reconciliation, reporting, returns, investigations, and client notification.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive experience leading operational management and change readiness
• Experience in enterprise-wide release and deployment processes and strategies
• Advanced knowledge of the product development life cycle, technical design, and data analytics
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Strong knowledge of payments rails and operating models (e.g., Wires, RTP/FedNow, Swift/cross-border, treasury payment APIs).
• Demonstrated ability to lead in a matrixed, regulated environment with senior stakeholder management.
• Experience partnering with engineering teams on solution design, delivery planning, and production launch readiness.

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field.
• Proficient knowledge of the product development life cycle, design, and data analytics.
• Experience with ISO 20022, payment message formats, payment orchestration, and API platforms.
• Familiarity with screening/fraud controls, investigations/returns, reconciliation, and operational tooling.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans