At Amazon, we're working to be the most customer-centric company on earth. Operations is at the heart of what we do, delivering hundreds of thousands of items each day and fulfilling customer orders from all over the world.

As an VenforFlex Analytics Specialist, you will have the opportunity to support operations to improve and monitoring Customer Experience metrics for Vendor Flex sites across EU. We seek a strong candidate that can prioritize well, communicate clearly, and has a consistent track record of delivery. You must have the experience and capability to partner with other teams to ensure providing insightful call-outs, support and suggested actions to the Operations teams and their stakeholders. You will be responsible of providing added value reports on Transportation, Inventory Quality, Concessions and other Customer Experience (CX) KPIs at an EU level. You will monitor and action CX issues impacting the network.

A key to influencing shareholders is to have the ability to solve complex, technical problems with simple, innovative and practical solutions.

Key job responsibilities

• Business analysis and partnership across Amazon with Supply Chain, Transportation and Ops leaders to develop new standard operating opportunities.
• Leverage ideas from Support Teams to source and nurture creative improvement plans for the Flow Analytics.
• Take proactive steps to ensure that best practices are being shared, standardized across all the sites.
• Be a Subject Matter Expert on Operations, Transportation, and Customer Experience.
• Continuously monitor performance of sites that are attributable to Flow Analytics and take corrective steps whenever required to optimize productivity performance and Customer Experience.

Basic qualifications

• Experience with the Microsoft Office Suite including Word, Outlook, and Excel
• Experience working with data and analytics
• Knowledge of advanced English at CEFR level B2/C1

Preferred qualifications

• Relevant experience in communicating with senior stakeholders and leadership
• Previous experience within transportation or logistics
• Working experience on programming and coding languages (SQL or Python).

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