Location

SAINT LOUIS, MO 63127



Scheduled Hours

40

Position Summary

Supervises daily activities of clinical support staff, and ancillary services including DME (durable medical equipment), splinting and casting associated with patient care. Travel is required.

Job Description

Primary Duties & Responsibilities:

• Supervises support staff involved in clinical activities at clinical office sites, which includes training staff on casting, splinting, DME fittings, wound care, suture and staple removal. Ensures staff are trained and audited on proper documentation when patient care is provided, and trains staff on proper billing for DME products.
• Reviews daily provider schedules to ensure sites are appropriately staffed.
• Maintains adequate workflow, coverage, and schedules which includes managing employee time off and overtime.
• Provides clinical coverage as needed.
• Interviews and hires applicants for positions, supervises training of new employees, conducts annual reviews, job performance counseling and makes salary recommendations.
• Resolves personnel problems, conducts meetings pertinent to staffing issues and documents appropriately.
• Meets frequently with direct reports, provide coaching and mentoring to staff.
• Assists manager with reviewing provider DME needs of new and existing products.
• Enters and reviews patient and staff safety events.
• Implements and maintains clinical office procedure and training manuals.
• Serves as a liaison between service provider, patient and support personnel.
• Orders supplies and manages inventory.
• Assists with clinical site inspection.
• Responsible for service recovery/patient concerns and maintaining patient complaint log.
• Ensures CMS guidelines are followed at all clinical sites.
• Performs other duties as assigned.

Working Conditions:

Job Location / Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.
• Ability to move to on and off-campus locations.

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Associate degree or combination of education and experience may substitute for minimum education.

Certifications

/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). 

Preferred Requirements:

• Training as an Orthopedic Technologist, Medical Assistant, Cast Technician, Certified Athletic Trainer or EMT (Emergency Medical Technician).
• Certified Orthopedic Technologist by the NBCOT.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications

/Professional Licenses:

Certified Athletic Trainer - Missouri Division of Professional Registration

Work Experience:

Healthcare Office Setting (3 Years), Supervisory (3 Years)

Skills:

Athletic Training, Clinical Leadership, Clinical Supervision, Durable Medical Equipment (DME), Effective Written Communication, Employee Scheduling, Epic Documentation, Epic Systems, Healthcare Customer Service, Individual Supervision, Medical Terminology, Oral Communications, Organizational Capability, Orthopedic Casting, Orthopedic Devices, Orthopedics, Orthopedic Splints, Supervision

Grade

C11

Salary Range

$58,300.00 - $90,400.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.