Software Engineer 3 – Cloud Automation & AI Systems

Oracle Cloud Infrastructure (OCI) is building the future of cloud operations through Incident Response Center as a Service (IRCaaS), a strategic initiative focused on transforming incident management from a highly manual process into an AI-driven, automated platform.

Today, thousands of customer-impacting incidents are managed across OCI every year, with a significant portion of engineering effort spent on coordination, communication, workflow execution, and post-incident analysis rather than direct remediation. IRCaaS is designed to automate and orchestrate these activities through intelligent workflows, AI-assisted decision making, and scalable platform services that improve operational efficiency and accelerate incident resolution.

As a Software Engineer 3, you will play a key role in designing and building the platform capabilities that power this transformation. You will work across automation, orchestration, user experience, governance, AI-enabled workflows, and cloud-native services to create a highly scalable system that supports the full incident lifecycle—from detection and declaration through investigation, response, recovery, implementation, and closure.

This role offers a unique opportunity to work on one of OCI's strategic operational transformation initiatives while developing expertise in AI-driven systems, cloud-scale automation, distributed services, and operational excellence. Engineers on this team will help shape the future of autonomous cloud operations and will be well positioned to influence future AI initiatives across the broader organization.

Must-Have Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or related technical field, or equivalent practical experience.
• 3-5+ years of professional software engineering experience developing production-quality applications or services.
• Strong programming skills in Java, Python, Go, C#, or similar object-oriented programming languages.
• Experience designing, developing, and maintaining distributed systems, microservices, or cloud-native applications.
• Experience building backend services, APIs, workflow systems, automation platforms, or operational tooling.
• Knowledge of software engineering fundamentals including data structures, algorithms, testing, debugging, and performance optimization.
• Experience working with service integrations, event-driven architectures, or asynchronous processing patterns.
• Familiarity with cloud computing concepts and large-scale production systems.
• Strong problem-solving, communication, and collaboration skills.

Nice-to-Have Qualifications

• Experience with Oracle Cloud Infrastructure (OCI), AWS, Azure, or Google Cloud Platform.
• Experience building workflow automation, orchestration platforms, or event-driven systems.
• Experience with observability, monitoring, telemetry, logging, tracing, incident management, or service health platforms.
• Exposure to AI/ML-enabled applications, LLM integrations, retrieval systems, agent-based workflows, or intelligent automation solutions.
• Experience integrating operational systems such as ticketing platforms, knowledge bases, collaboration tools, or workflow engines.
• Experience developing internal platforms, developer tools, or operational automation frameworks.
• Familiarity with Kubernetes, Docker, Terraform, or infrastructure-as-code technologies.
• Experience working in highly available, mission-critical, or regulated production environments.
• Interest in applying AI technologies to improve engineering productivity, operational efficiency, and customer outcomes.

Responsibilities

• Design, develop, test, deploy, and operate cloud-native software services that support AI-powered operational automation and cloud management workflows.
• Build intelligent automation, orchestration, and workflow capabilities that reduce manual effort and improve operational efficiency.
• Develop AI-assisted services that help users gather context, investigate issues, coordinate response activities, summarize operational state, and recommend next actions.
• Create scalable backend services, APIs, data models, and user-facing experiences that support critical operational workflows.
• Build integrations across telemetry platforms, observability systems, operational data sources, ticketing systems, collaboration tools, notifications, and workflow engines.
• Develop event-driven architectures and automation frameworks that improve reliability, consistency, and auditability of operational processes.
• Collaborate with product managers, engineers, SREs, and operational stakeholders to define requirements and deliver high-impact solutions.
• Contribute to platform governance, security, compliance, and operational excellence practices.
• Analyze production issues, identify opportunities for automation, and develop solutions that improve resiliency and customer outcomes.
• Participate in architecture reviews, design discussions, code reviews, testing, and engineering best practices.
• Measure and optimize service performance, scalability, reliability, and operational effectiveness through data-driven improvements.
• Help establish patterns and best practices for AI-enabled automation and autonomous operations that can be leveraged across future OCI initiatives.
• Contribute to a culture of innovation, ownership, continuous learning, and operational excellence.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $89,200 to $209,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

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