Associate Customer Service Representative
Job description
Job Description:
- Primary interface of onsemi to external customers and vice versa.
- Provide Customer satisfaction in processing customer orders.
- Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
- Independently answer correspondence, manage meetings with customers, and handle complaints and requests.
- Comply with Customer Service business rules, techniques, and protocols.
Responsibilities
RESPONSIBILITIES:
- Provide tactical support for Sales and Marketing team.
- Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
- Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
- Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
- Provide customer satisfaction in order management to maximize both the company and customer revenue.
- Run reports using available tools and analyze the data in order to make decision and or identify trends.
- Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
- Drive closure of exceptional requests.
- Respond to customer complaints, requests, and inquiries in a professional and timely manner.
- Comply with Customer Service business rules, techniques, and protocols
Qualifications
Qualifications for Internal Candidates
- Bachelor’s Degree in Business Management and or any Engineering related course.
- Knowledge on basic semiconductor processes and terminologies is an advantage.
- Willing to work on shifting schedule (midshift and night shift).
- Able to maintain positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries.
- Background in problem solving, analytical and negotiation skills. Full command of English language both written and spoken.
- Knowledge in Salesforce CRM tool is an advantage.
onsemi
(Nasdaq: ON) is driving disruptive innovations to help build a better future. With a continued focus on the automotive and industrial end-markets, onsemi is accelerating change and driving disruptive innovation towards a sustainable ecosystem in high-growth megatrends such as vehicle electrification, advanced safety, alternative energy, and factory automation. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world. Today, the industrial and automotive end-markets are responsible for two-thirds of global greenhouse gas emissions, providing an immense opportunity for onsemi to do its part in achieving a net-zero economy with its intelligent power and sensing technologies. Climate change presents not only a risk to the environment, but also opportunities for innovative business solutions, and onsemi is committed to applying its research and design expertise and adapting its own operations to achieve net-zero emissions by 2040.
onsemi
(Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.