Manager, Project Management | Retail Bank Market Strategy

Capital One—a Fortune 500 company and one of the nation’s top 10 banks—offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. Our mission within the Retail Bank is to lead the industry by seamlessly blending leading digital capabilities with high-impact in-person experiences. Guided by our strategic vision, rigorous analytical grounding, and strong shared values, we cultivate a collaborative workplace where people with diverse ideas and backgrounds come together to build not only a great business, but an exceptional place to work.

The Role:

As a Project Manager on the Bank Market Strategy team, you will manage the end-to-end processes that drive our Branch, Cafe, and ATM location decisions. Physical location strategy demands a careful balancing act between rigorous analysis and qualitative judgment. In this role, your objective is to drive successful business outcomes while effectively balancing competing opportunities, capital costs, customer experience, and risk constraints.

Location distribution decisions carry high visibility and require regimented risk management. You will own and manage key controls across Market Strategy to maintain compliance, ensure business continuity, and support high-impact customer experiences. Beyond managing controls, you will be empowered to optimize workflows, enable cross-team decision-making, and drive continuous process improvements.

This role offers broad visibility across Market Strategy, finance, design, construction, real estate, external affairs, and risk. It is an ideal fit for a Project Manager seeking both strategy exposure and hands-on process ownership.

Key Responsibilities:

• Real Estate Steering Committee: Own the governance forum where senior leaders approve all high dollar strategic investments in physical presence. Shepherd intent from ideation to pricing and execution handoff.

• Branch and Cafe Renovation Strategy: Support the execution of the multi-year Branch and Cafe renovation program. Align long-term physical vision across design, construction, and real estate partners. 

• Capital Planning: Develop and manage the comprehensive financial and operational investment plan for Retail Bank physical infrastructure (operating expenses, renovations, additions, and dispositions). Facilitate routine budget re-prioritization, variance tracking, and stakeholder alignment as project scope or pricing changes.

• Cross-Functional Process Improvement: Own key decision making controls, risk frameworks, and business continuity plans. Partner with strategy, delivery, risk, and compliance teams to develop proposals to improve existing processes or establish new ones that may be required as the Bank continues to grow and evolve.

• AI & Workflow Enablement: Partner with data and analytics teams to integrate modern productivity and AI-driven automation tools into existing program workflows, optimizing cycle times and reporting efficiency while maintaining risk controls.

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 4 Years of Project Management experience

Preferred Qualifications:

• Masters Degree

• 5+ Years of Project Management experience

• PMP, Lean, Agile or Six Sigma certification

• Demonstrated experience in capital budget management, risk, or program governance

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Manager, Project Management

Richmond, VA: $138,100 - $157,700 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).