FO All-rounder

Hilton Surfers Paradise are on the lookout for a Part Time Front Office All Rounder to join our team. As a Front Office All Rounder, you are passionate about delivering memorable and exceptional experiences to guests and creating iconic stays!

Responsibilities

What will you be doing?

A Front Office All Rounder truly influences the first impressions of our Guests and are responsible for performing the following tasks;

• Welcoming and fulfilling the check-in process for Guests and group arrivals 
• Completing the check-out process for departing guests using the hotel systems 
• Welcoming our executive guests in the executive lounge, providing warm and friendly service 
• Providing support in concierge, managing guest’s luggage and showing guests to their rooms 
• Managing effectively and efficiently guest requests 
• Maximizing sales revenues through up selling and marketing programs 

Qualifications

What are we looking for?

• Calm, efficient, and organized with great attention to detail 
• Excellent personal presentation and communication skills 
• Ability to multi-task while maintaining a positive attitude when working with a Guest 
• Computer literate and able to navigate through Company systems 

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