Warranty Officer
Job description
- Review, screen, and verify customer warranty claim forms and supporting documents.
- Ensure all warranty claim data entered into the warranty management system is accurate, complete, and timely.
- Coordinate closely with sales teams and customers regarding warranty claim handling and resolution.
- Monitor warranty claim status and follow up on pending cases to ensure timely closure.
- Analyze claim trends and provide recommendations to reduce claim rates and improve product/service quality.
- Prepare regular warranty claim reports and maintain proper documentation records.
- Support implementation and improvement of warranty claim management processes.
- Conduct customer or site visits when required to investigate warranty issues and support claim management activities.
- Communicate professionally with internal and external stakeholders to ensure smooth warranty operations.
- Ensure compliance with company warranty policies and procedures.
Qualifications
- degree or Diploma in Business Administration, Engineering, Automotive, or related field.
- Minimum 1–3 years of experience in warranty handling, customer service, aftersales, or related functions.
- Strong attention to detail and good analytical skills.
- Familiarity with warranty management systems or ERP systems is an advantage.
- Good communication and interpersonal skills.
- Ability to work closely with cross-functional teams and customers.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Willing to travel for customer/site visits when required.
- Ability to work independently and manage multiple tasks efficiently.
Additional information
This position will be hired 1 year contract under third party
HR Contact Person: Nahda Miftah
At Bosch, we care. For you, our business, and our environment.
Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond business. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.