Senior Key Account Manager (Travel) - TikTok Local Services

About the Team

With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local services platform for users and partners.

In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.

At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.

We are looking for Senior Account Managers who can own key merchant relationships and drive sustainable growth on the platform. In this role, you will manage a portfolio of enterprise travel merchants, serving as their primary point of contact and strategic partner. You will be responsible for growing merchant GMV, deepening platform adoption, and driving participation in key campaign, while working cross-functionally with internal teams to ensure your merchants get the support they need to succeed.

Responsibilities:

• Partner Development and Management: Establish and maintain strong relationships with key travel partners and fully responsible for the partner performance on TikTok. Understand the specific needs and goals of each partner. Collaborate with partners on product integration, optimization, and performance improvement. Negotiate and manage partner contracts and agreements.
• Product Strategy and Development: Work with internal cross-functional teams to develop and implement new product initiatives. Analyze partner performance data to identify opportunities for growth and optimization. Provide input on product roadmap and feature enhancements.
• Content Strategy and Operations: Ensure that content meets supply & quality standards and aligns with partner business goals. Collaborate with content teams to develop and optimize content strategies for partners
• Performance Analysis and Optimization: Monitor and analyze partner performance metrics. Identify areas for improvement and implement optimization strategies. Provide insights and recommendations to partners and internal teams.
• Cross-Functional Collaboration: Work closely with teams such as product, engineering, data and operations to ensure successful partner management. Facilitate communication and collaboration between internal and external stakeholders.

Qualifications

Minimum Qualifications:
- Bachelor's degree in business, marketing, or a related field.
- At least 5 years of experience in partnerships or account management.
- Excellent communication and interpersonal skills.
- Ability to negotiate and build relationships.
- Strong analytical and problem-solving skills.

Preferred Qualifications:

• Preferred experience working as part of a global or international team.
• Robust product acumen, with the ability to understand and contribute to product strategy.