Technical Support Engineer - Contract to Hire

Technical Support Engineer - Contract to Hire

DISHER is seeking a Technical Support Engineer to serve as a resource for customers. This role is responsible for understanding customer challenges, troubleshooting equipment and process issues, coordinating technical solutions, and ensuring issues are properly documented and escalated when needed. An ideal candidate is curious, resourceful, mechanically inclined, and comfortable working in a fast-paced environment where they may wear multiple hats.

What it's like to work here:

Make a positive difference

! It’s why we exist. We are always looking for teammates who are eager to use their diverse set of talents with our customers, coworkers, and communities. We want to leave this world better than we found it.

What you will get to do:

Customer Technical Support & Troubleshooting

Serve as first point of contact for customer technical issues

Diagnose problems and provide remote troubleshooting via phone, email, and video

Resolve issues independently or escalate to engineering/field service as needed

Own customer issues through resolution and document root causes and corrective actions

Act as technical liaison between customers, sales, engineering, and operations

Translate field issues into actionable engineering requirements

Support commissioning, startup, and customer training as needed

Identify recurring issues and recommend design or process improvements

Sales & Applications Support

• Provide technical expertise in sales conversations and discovery calls
• Evaluate customer applications and feasibility
• Assist with technical proposals and specifications
• Communicate technical concepts to technical and non-technical audiences

Customer Success & Documentation

• Partner with Marketing to develop troubleshooting guides, FAQs, and service/IOM/operator manuals
• Partner with Customer Service to build scalable support processes
• Track issues and identify trends for proactive solutions

What will make you successful:

Required Qualifications:

Bachelor's degree in Mechanical Engineering, Chemical Engineering, Manufacturing Engineering, or related technical field or equivalent hands-on technical experience  

2 - 4 years of experience in engineering, manufacturing, equipment support, applications engineering, field service, or related technical role 

Strong mechanical aptitude and ability to understand industrial equipment and processes  

Ability to troubleshoot problems using structured problem-solving methods  

Strong communication skills with the ability to work directly with customers  

Comfortable balancing multiple priorities in a fast-paced environment 

Ability to travel occasionally for customer support, testing, or equipment commissioning  

Required to travel up to 50%  

Preferred (not required) Qualifications:

Experience with industrial processing equipment, manufacturing systems, automation, or machinery  

Experience supporting food processing, agriculture, ingredients, or related industries  

Experience with equipment installation, commissioning, or field service  

Familiarity with CAD drawings, P&IDs, electrical diagrams, or equipment documentation  

Experience with root cause analysis and continuous improvement methodologies  

Experience working with CRM, ticketing, or customer support systems