Primary Function of Position:

The Senior System Business Analyst will focus on building automation workflows for field service and sales implementations debug issues in existing flows, testing activities, including the creation of test scripts, conducting system integration testing (SIT), user acceptance testing (UAT), and ensuring that the Salesforce Field Service and Sales platforms work as expected. The ideal candidate will be a quick learner, able to grasp business requirements related to field service and sales operations and apply that knowledge to effectively test and validate system functionality to drive project success.

Roles and Responsibilities:

Hands on experience with Flows and process automations

• Develop and debug flow automations
• Hand on configuration experience
• Strong understanding of field service and sales data model and master data setup activities

Test Script Creation & Execution:

• Develop comprehensive test scripts based on functional specifications and business requirements.
• Conduct detailed testing (SIT, UAT) to validate system functionality, performance, and user experience.
• Collaborate with stakeholders to ensure all scenarios, including edge cases, are tested and documented thoroughly.
• Execute test cases across different environments and track defects, working with the development team to resolve issues.

Field Service and Sales Concepts & Quick Learning:

• Demonstrate a rapid learning ability to understand business needs related to field service and sales operations.
• Apply best practices and concepts to ensure that the Salesforce Field Service Cloud, Sales Cloud and related applications are effectively tested to meet operational objectives.
• Quickly adapt to new business requirements and project needs, contributing to testing efforts from day one.

Collaboration & Testing Support:

• Work closely with business stakeholders, developers, and other team members to ensure the successful testing and validation of new features, updates, and integrations.
• Provide feedback to development and functional teams on potential system improvements based on testing results and user feedback.
• Ensure that all testing activities are completed within project timelines and meet the required quality standards.

Issue Tracking & Defect Management:

• Track and manage defects identified during testing, providing clear documentation of issues, including steps to reproduce and impact analysis.
• Collaborate with development and technical teams to resolve defects in a timely manner.
• Conduct regression testing as needed to ensure that new system changes do not impact existing functionality.

Quality Assurance & Continuous Improvement:

• Continuously evaluate testing processes and tools, proposing improvements to enhance efficiency and test coverage.
• Ensure that testing aligns with business requirements and field service and sales processes.
• Document and report on testing progress, including defect status and test results, to project stakeholders.
• Analyze the effectiveness and efficiency of existing business processes and business requests and recommend solutions using system standards and best practices.

Training & Knowledge Transfer:

• Participate in user training sessions to understand real-world applications and gather additional insights for testing purposes.
• Share knowledge and best practices related to testing strategies and tools with team members and stakeholders.

Ideation and Demand Management:

• Evaluates and offers solutions based on the existing technology portfolio.
• Contributes to the evaluation of new technology solutions to support strategic business objectives.
• Partners with business and IT stakeholders to identify, prioritize and schedule demand following the Release Management and Prioritization cycles.

Soft skills:

• Strong communication skills to be able to communicate effectively with local, regional and global stakeholders.

Qualifications

Required Knowledge, Skills, and Experience:

Experience:

• 8+ years of experience in a Business Analyst role, with focus on Salesforce Field Service Cloud, Sales Cloud, Conga or related Salesforce applications.
• Hands-on experience in configuration of flows, Lightning record pages, object data model etc. creating test scripts, performing system integration testing (SIT), and user acceptance testing (UAT).

Skills:

• Strong understanding of Salesforce Field Service Cloud and/or Sales Cloud features and functionality.
• Ability to quickly learn business requirements and apply field service concepts to testing and validation.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication skills, with the ability to articulate test results and issues to both technical and non-technical stakeholders.
• Experience with Agile/Scrum methodologies is a plus.

Certifications

:

• Salesforce Certified Field Service Consultant (preferred).
• Salesforce Administrator or Salesforce Service Cloud certifications are a plus.

Additional Attributes:

• Quick learner with the ability to rapidly understand business needs.
• Highly detail-oriented with a passion for ensuring system quality and project success.
• Strong interpersonal skills with the ability to work effectively with cross-functional teams across different geographies.
• Self-motivated with the ability to manage competing priorities and deliver results within tight deadlines.
• Education: Bachelor’s degree, preferably in Engineering, Business or Information systems. 
• Strong verbal and written communication skills in English
• Ability to work on multiple projects and requests simultaneously in a fast-moving environment.
• Ability to work with minimum supervision or guidance.

Additional information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.