TikTok Shop - Creator Governance Strategy Manager

About the Team:

The e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. The EMEA e-Commerce Governance & Experience (GNE) team seeks to inspire and preserve trust in TikTok E-Commerce, by designing and implementing end-to-end governance & experience programmes that enable a safe, trustworthy and thriving international marketplace.

As a Creator Governance Strategy Manager in our Creator & Content Governance team, you will play a pivotal role in driving data-driven decision-making to shape the policies and processes governing our e-Commerce creators and their content on the platform. You will collaborate with cross-functional teams to analyze business challenges, design innovative solutions, and ensure policy alignment with governance goals and business expectations.

Responsibilities

• Monitor, analyze and interpret key e-Commerce content and metrics, integrate data insights with user feedback and case analysis to identify emerging content quality issues, abuse trends and potential ecosystem risks.
• Formulate targeted policies and strategies to address business challenges, continuously evaluate the effectiveness of governance measures, ensuring content compliance and consumer experience enhancement.
• Collaborate with cross-functional teams and stakeholders worldwide, such as Product, Legal, Moderation, Engineering, Business Teams, etc., to effectively implement governance policies and enforcement strategies.
• Implement end-to-end lifecycle management for e-Commerce creators. Combine governance strategies and policies to guide creators' standardized operations, support high-quality creator development, and establish a sustainable creator ecosystem on the platform.

Qualifications

Minimum Qualification(s)
- Bachelor's degree and above.
- 2+ years of experience in governance, creator strategy or a related role.
- Demonstrated project management experience, with proven ability to drive project execution and lead cross-functional initiatives effectively.
- Strong strategic thinking to prioritize key issues and to break down the issues for solutions.
- Excellent communication skills, including a demonstrated ability to develop and communicate complex strategies in writing as well as driving effective collaboration with global teams.
- Proactive and driven, with a strong work ethic and ability to work independently in a fast-paced environment.

Preferred Qualification(s)

• Degree in a quantitative field such as Statistics, Computer Science, Data Analytics or related fields.
• Proven experience collaborating with global teams.