Zagreb, Hybrid

JOB PURPOSE

As a User Researcher, you help product teams make confident, customer-centered decisions by uncovering real user needs, motivations, behaviors and opportunities. You combine strategic thinking with hands-on research to explore problem spaces, test hypotheses and turn insights into action.

In this role, you’ll work at the core of one of our key client teams, shaping how research contributes to the development of digital products and services. From exploring the adoption of AI technologies to enabling journey-driven product thinking – you’ll bring clarity to complexity and structure to uncertainty.

You’ll design and conduct studies, synthesize results, and make insights accessible and actionable for product managers, designers and other stakeholders. But you’ll also help evolve the research practice itself by refining methods, improving tooling and championing user needs across the team. And you’ll do it all in a dynamic environment with some of the most talented (and fun) people the industry has to offer.

WHAT YOU´LL DO

• Plan and conduct user research – from exploratory discovery work to usability tests and concept validations
• Frame research questions and help teams explore problem spaces before jumping into solutions
• Analyse results, document insights, and share them in ways that support product and design decisions
• Work closely with designers, product managers and developers in a cross-functional team environment
• Support the development of research standards and ways of working that scale across teams and topics
• Bring inspiration and structure to the research process, through methods, tools and best practices
• Advocate for a journey-driven, evidence-based approach to product development
• Stay curious: continuously evolve your methods and contribute to the research culture across the team

WHAT YOU BRING

• Several years of experience in user research, ideally at an agency and in agile, product-focused environments
• Strong skills in running and analysing studies – from usability tests to interviews and concept validations
• A talent for making research results easy to understand and act on for designers, product managers and stakeholders
• You stay up to date with emerging tools, methods and technologies and enjoy bringing fresh perspectives into the team
• Familiarity with journey mapping and experience frameworks and a drive to make them part of real product work
• Confidence in facilitating sessions, speaking with users and contributing to product strategy
• A proactive mindset: you bring structure, keep pushing your practice forward, and enjoy working hands-on
• You’re fluent in German and comfortable working in English

WE OFFER

• Transparent career development and pay;
• A flexible, hybrid working policy (5 days in the office per month).
• A rewarding, supportive and healthy company culture.
• Supplemental and additional health insurance;
• Pension scheme: third pillar pension fund.
• Referral bonus program.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, and a multisport programme;
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.