AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Global Network Capacity Delivery organization is looking to hire a highly motivated, best-in-class Program Manager to join our growing Planning, Implementation and Coordination team within AWS Data Center Delivery. The team responsibilities involve scoping and planning interdependent capacity scaling projects across several data center locations. They will review project forecasts and assure physical infrastructure resources are available for their execution.

As a IDND Project Lead you will be tasked with launching cutting edge server technologies and solving diverse Data Center technical impairments which impede launching new network capacity at a local data center level. The ideal candidate will be able to quickly and accurately deploy of infrastructure with a solid understanding of computers, servers, switches and various networking devices from both a hardware and software perspective. You must possess technical aptitude, written and oral communications skills, the ability to effectively deal with people in a wide variety of situations, strong analytical skills, and demonstrated problem solving ability. Have the ability to successfully operate in extreme high pressure situations, handle multiple critical priorities simultaneously, while showing strong initiative and judgment.
Responsibilities include:

Act as the technical point of contact for internal teams.

Perform Process Improvement. Gather data on common failures or waste and work with supporting teams to get them resolved / minimized / eliminated

Perform rigorous hardware verification inspections to insure quality on server racks, networking devices, and associated components.

Launch new network capacity

May be required to assist Deployment Technicians with rack deployments on heavy deployment days or Cabling team

Key job responsibilities
- Ensure adherence to timelines.
- Deliver sustainable and repeatable solutions and processes always with an eye on improvement.
- Work closely with our Install/Deployment Technicians, Supply Chain & Procurement, and Technical Project Manager teams to ensure fast, smooth delivery of on-demand customer capacity.
- Coordination of design, project timeline/ schedule and construction works.
Professional responsibilities that are not unique to this position, but necessary for success at Amazon:
- Stay customer focused
- Exhibit excellent judgment
- Keep high standards - never be satisfied with the status quo
- Dive deep and be in touch with the details of the business or the technology
- Strive for innovation and simplification
- Have passion and convictions and the innate ability to inspire passion in others
- Have/develop strong negotiation communication, project management and reporting skills.
- Be results orientated
- Think big

About the team

• Why AWS
• Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

• Diverse Experiences
• Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

• Work/Life Balance
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

• Inclusive Team Culture
• Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

• Mentorship and Career Growth
• We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

• 1+ years of computer networking experience
• 2+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations, or Technical Project Management experience
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

Preferred qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Bachelor’s Degree and 5+ years of project management experience.
• Experience in large scale data center network implementations and support
• Experience working in virtualized enterprise networking environments
• Experience working with IT best practice frameworks (ITIL, LEAN, AGILE)
• Project Management Professional (PMP) certification.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, OR, Boardman - 30.91 - 54.18 USD hourly