Global Servicing (GS) is responsible for the company’s customer service, credit, and fraud operations serving consumers, commercial clients, and merchants around the world, as well as global consumer travel and lifestyle servicing. Additionally Global Servicing (GS) provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.

The Summer Internship Program sits in the Business Strategy team of Global Servicing, the heart of American Express’s global operations and part of the company's largest division. Successful interns can receive an offer to return to a 2-year Rotation Program, a career acceleration platform that combines business-critical project work, tailored learning experiences, and direct exposure to senior leaders. Whether through broad cross-functional rotations or a more specialized track aligned to specific skills the program acts as a launch pad for a successful long-term career at American Express.

Responsibilities

This intern will have the opportunity to tackle a high-impact project aligned to our most pressing strategic and operational priorities such as but not limited to:

• Drive outcomes in real time by developing insights and presenting recommendations that shape customer experience, digital transformation, data-driven strategies, or regulatory initiatives 

• Collaborate cross-functionally with colleagues in product, risk, finance, technology, and operations to deliver results 

• Showcase your leadership potential through ownership of a critical business project - developing a strong recommendation ready for implementation or executing all or part of solutions. In many cases, successful interns exceed expectations and expand the original scope, leaving a tangible legacy that continues long after the internship

• • Drive and act as a champion for innovation that improves the customer experience and delivers business value. Share and leverage best practices and provide consultancy to team 

• • Apply critical thinking to synthesize customer needs, marketplace dynamics, financial drivers, and business growth opportunities into comprehensive strategies 

• • Analyze data with analytical, statistical, and optimization techniques to identify insights, opportunities, relationships, and quantify/measure results - to help transform our business operations and drive growth 

• • Lead, partner, and collaborate closely with diverse customer groups, such as Technologies and Marketing, to deliver project implementation and successful outcomes 

• • Develop cost-benefit analyses to determine the feasibility of new opportunities. 

• • Present your project to senior leaders in our organization 

Qualifications

Required Qualifications

• Current graduate students enrolled in a Masters or MBA degree program  

• (e.g., Risk/Compliance/Governance, Data/Analytics, AI/GenAI, Finance, Strategy/ Innovation/Transformation, Behavioral Science/Customer Insights) 

• Expected graduation date between December 2027 and June 2028 for master’s or MBA degree candidates.

• A minimum of 3+ years of professional experience, with a proven track record of success and increasing responsibility in management or specialized roles  

• Commercial experience, academic knowledge and aspirations to grow their career with a top employer of choice.

Preferred Qualifications

• Collaborative and inclusive team player with strong interpersonal skills 

• Excellent communicator, able to simplify and explain complex concepts 

• Strong analytical and problem-solving abilities; experienced in both qualitative and quantitative analysis 

• Proven project management skills with a track record of driving business results and managing complex initiatives or large-scale projects  

• Self-starter who demonstrates ownership, initiative and the ability to work with limited oversight 

• Creative thinker who challenges assumptions and contributes fresh perspectives 

• Curious, adaptable, open to feedback, and committed to lifelong learning  

• Proficiency in analytical and presentation tools (e.g., Excel, PowerPoint) 

• Experience with SQL, Python and Power BI is a plus 

• Demonstrated interest and passion for Financial Services, customer experience, payments innovation, technology trends, strategy, and business transformation

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.