The Capacity Management Analyst I applies knowledge of the client’s clinical or business requirements, Epic Cadence application capabilities, and technical skills to implement and support advanced scheduling throughout the Ambulatory enterprise. The Capacity Management Analyst I will be a subject matter expert (SME) in Epic Cadence, client and Access Center operations workflows. The Capacity Management Analyst I is responsible for the implementation of new decision support systems and modifications to existing systems. The Capacity Management Analyst I is also responsible for the application configuration, go-live support, and on-going client support. He/she works on multiple projects concurrently. The Capacity Management Analyst I provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care while driving the migration to Epic-powered solutions which will optimize patient access across the Ambulatory enterprise.

Responsibilities

• Build, test, and implement decision support across various decision support for specialties across Ambulatory. Maintain decision support system for accuracy of scheduling by Access Centers.
• Intimate knowledge of Epic Cadence and advanced scheduling methodology. 
• Pro-actively assist with escalated operational management and client issues.  Be a resource for all stakeholders to address internal and external client needs or concerns. Resolve operational/administrative inquiries for Access Centers and Ambulatory clients.
• Provide consultative services to clients regarding desired outcomes and offer recommendations / solutions to Cadence related scheduling concerns, including decision support system and / or template management.
• Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients.
• Provide go-live and roll-out support collaborating with Access Centers, Ambulatory and DTP. Support users on new Epic applications, modules, and functionality.
• Analyze multiple data streams to improve the delivery of coordinated scheduling. Identify areas of improvement to increase scheduler accuracy and efficiency. 
• Assess impact of day-to-day change requests on centralized templates and decision trees, testing all change requests through different Epic environments in coordination with DTP to ensure process standards. 
• Implement and innovate processes which drive accuracy operational efficiency to provide highest level of client service. 
• Successful completion of all Advanced Scheduling assigned tasks and projects in timely manner.
• Track and trend performance data. Quickly identify trends to resolve issues prior to causing a disruption in service delivery.
• Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers.
• Frequent engagement with Capacity Management leadership as an access and scheduling optimization Subject Matter Expert.

Qualifications

Education Requirements

• Bachelor's degree preferred (or High School Degree with equivalent knowledge, skills, experience)

Experience Requirements

• 1-2 years healthcare experience in outpatient setting, including experience in healthcare operations, medical office administration, and/or with healthcare information systems
• Epic knowledge (Cadence, Prelude, etc.)
• Microsoft Office knowledge (Outlook, Word, Excel, Visio preferred)

Non-Bargaining Unit, M1S - HSO AMB CAPACITY MGMT & ACCESS - MSH, Mount Sinai Hospital

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.