Team Introduction

The Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities

1. Cross-Functional Project Leadership
- Lead and coordinate key projects between GBS (Global Business Solutions) and GEC (Global Ecommerce) teams, ensuring alignment on objectives, scope, and timelines
- Drive clear project governance through regular working sessions, progress tracking, risk management, and escalation when needed
- Translate business priorities into actionable project plans and keep stakeholders aligned on milestones, dependencies, and expected outcomes
2. Adoption & Execution Excellence
- Drive project adoption within the Client Solutions Team by building clear rollout plans, stakeholder communication, and execution follow-through
- Partner closely with GEC to understand new initiatives, capabilities, and operating models, then convert them into practical actions for GBS teams
- Monitor adoption progress, identify execution gaps, and recommend interventions to improve implementation quality and business impact
3. Insights & Strategic Action Planning
- Work closely with GEC and internal GBS stakeholders to surface valuable commercial, operational, and product insights relevant to the market
- Conduct deep dives on selected opportunities, adoption barriers, or performance trends to uncover root causes and business implications
- Turn insights into strategic action plans with clear recommendations, ownership, and follow-up cadence