Overview

Microsoft Customer and Partner Solutions (MCAPS) - Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across Account Team Unit (ATU), Solution Team Unit (STU), and Customer Success Unit (CSU) to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.

The Security Community Management Lead is the connective tissue between corporate strategy and field execution within Microsoft's Security Solution Area. This individual contributor role leads and manages engagement across our Security field communities, ensuring that managers and their teams receive timely, relevant, and actionable information that helps drive business outcomes and fiscal-year priorities.

Operating at the intersection of strategy, communications, and enablement, the role designs and runs the engagement systems — communities, forums, events, and channels — that keep the field informed and ready. It calls for someone who can translate complexity into clarity, build trust across many organizations, and sustain a consistent rhythm of engagement that turns corporate objectives into coordinated field action.

The role serves Security field manager and individual contributor populations, with a primary focus on Security Specialist Individual Contributors (ICs), Security Managers and Cloud Solution Architect (CSA) Managers. Success depends on deep collaboration with partner teams and a relentless focus on the needs of the field and the customers they serve.

Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Design and execute a comprehensive community management strategy for Security field manager and individual contributor (IC) populations.
• Build engagement plans that increase awareness, readiness, and adoption of Security Solution Area priorities, programs, and initiatives.
• Partner closely with Business Architecture, Skilling, Programs, Operations, Marketing, and Technical leadership teams to identify and curate content and priorities for the community.
• Translate complex business, technical, and operational priorities into clear communications, community discussions, and action-oriented guidance.
• Drive alignment between corporate objectives and field execution by maintaining a consistent rhythm of engagement activities.
• Manage virtual communities, events, leadership forums, communications channels, and feedback mechanisms.
• Gather, analyze, and synthesize feedback from community members to identify trends, risks, opportunities, and improvement areas.
• Develop success metrics and reporting mechanisms to measure community health, engagement, readiness, and business impact.
• Influence stakeholders without direct authority and build trusted partnerships across multiple organizations.
• Support fiscal-year planning, priority execution, organizational readiness, and change management efforts.

Qualifications

Required Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field
  • OR equivalent experience.

• 3+ years experience in in Near Term Strategy (1-2 years out), Management Consulting, or Finance.

Preferred Qualifications

• 3+ years of experience in the cybersecurity industry as a practitioner, seller, marketer, or financial analyst.
• Stakeholder management and cross-functional collaboration skills, with a demonstrated ability to work across business, technical, and operational teams.
• Experience with written, verbal, and executive communication.
• Experience creating engagement strategies, communications programs, and adoption campaigns.
• Ability to analyze qualitative and quantitative feedback to identify insights and drive continuous improvement.
• Ability to operate independently, manage ambiguity, and prioritize across competing demands in a fast-paced, matrixed environment.
• Experience supporting field, seller, or partner communities within a large, matrixed technology organization.

Sales Strategy Enablement IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.