Overview

Microsoft Customer and Partner Solutions (MCAPS)-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Office of the Chief Technology Officer (OCTO) for MCAPS-Core turns technical insight and innovation into scalable customer and business outcomes. OCTO advances priorities across quality and resiliency, customer value acceleration, AI-driven insights that improve business decision-making and Customer Zero programs that drive operational efficiency.

The OCTO Chief of Staff team creates the organizational operating system that enables leaders and teams to focus, decide, and execute. We integrate the rhythm of business, portfolio governance, financial and workforce planning, executive communications, organizational health, and cross-team operations into clear, repeatable mechanisms.

As a Business Manager, Chief of Staff Team, you will support the OCTO Executive Office, serving as a strategic and operational partner to the Chief of Staff and leadership team. You will translate leadership priorities into coordinated plans, decision forums, and execution mechanisms; provide clear business insights; and drive follow-through across a complex, globally distributed organization.

This opportunity will allow you to build deep business acumen, gain experience operating with senior technical and business leaders, and strengthen your ability to influence across organizational boundaries. You will work across business operations, finance, human resources, communications, and program teams to improve clarity, accountability, organizational health, and execution speed. The Business Manager, Chief of Staff Team is a trusted operator who combines strategic thinking with disciplined execution. You are comfortable working through ambiguity, anticipating needs, and connecting financial, organizational, and portfolio signals into a coherent point of view. You communicate with precision, build durable relationships, exercise sound judgment with sensitive information, and create practical mechanisms that help leaders make better decisions and teams deliver stronger outcomes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week.

Responsibilities

Drive business operations, planning, and execution:

• Partner with leaders and stakeholders to translate strategy into execution plans, manage organizational planning and support rhythm of business that aligns to business objectives. 

Lead financial, resource, and operational management:

• Oversee budgeting, forecasting, headcount and resource planning, monitor business performance, identify course-correction opportunities, and support business continuity and compliance across the organization.

Enable leadership effectiveness and organizational health:

• Strengthen executive communications, build strategic stakeholder relationships, align team activities with leadership objectives, uphold confidentiality, and drive culture, inclusion, compliance, and employee engagement initiatives.

Deliver cross-functional programs and strategic initiatives:

• Manage complex projects and programs, coordinate across teams, create clarity in ambiguous situations, facilitate decision-making, and drive successful execution of high-impact business priorities.

Qualifications

Required Qualifications:

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 4+ years experience in financial management, business planning, operations management, strategy, project management, or business-related roles
  • OR equivalent experience

Additional or preferred qualifications

• Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, or business-related roles
  • OR Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, or business-related roles
  • OR equivalent experience.
• Demonstrated experience building or managing rhythms of business, executive operating mechanisms, planning processes, or cross-functional programs in a complex organization.
• Experience with analytical and business judgment, with the ability to turn ambiguous information into clear insights, recommendations, and executive-ready communications.
• Experience partnering with senior leaders and influencing stakeholders across Finance, HR, Communications, Operations, and technical or program teams without direct authority.

Business Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.