About the team

The Senior Specialist, Frontline Support, Enablement empowers Zillow’s sales teams by designing and delivering enablement programs, training, and resources that drive seller effectiveness and business results. This role leads cross-functional initiatives to streamline onboarding, continuous learning, and sales playbooks, ensuring sellers have the tools and knowledge needed to excel. Operating with high autonomy, the Senior Specialist partners across Sales, Marketing, Product, and Operations to identify gaps, optimize processes, and enhance the adoption and impact of enablement strategies.

About the role

- Lead the design, delivery, and continuous improvement of sales enablement programs—including playbooks, tools, and resources—to support effective prospecting, pipeline management, and deal execution. - Develop and maintain sales training content (live, virtual, and asynchronous), ensuring materials are accurate, scalable, and aligned to product updates and go-to-market priorities. - Partner with Sales, Marketing, Product, Operations, and Analytics to identify seller needs, friction points, and translate insights into enablement strategies and assets that improve productivity and conversion. - Analyze enablement program effectiveness using data, feedback, and performance metrics; diagnose capability gaps and recommend enhancements to content, processes, and delivery channels. - Act as a subject matter expert on enablement tools and systems, supporting configuration, usage best practices, and change management to ensure easy access and adoption by sales teams. - Coordinate and facilitate cross-functional efforts for major sales initiatives (e.g., new product launches, campaign rollouts, sales kickoffs), ensuring timely, cohesive messaging, training, and supporting collateral. - Mentor and coach less experienced enablement and sales support team members on best practices in content design, training facilitation, and data-informed decision-making. - Document and refine standard operating procedures for enablement programs, including governance for content updates, intake and prioritization of requests, and communication plans to the sales organization.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

- Bachelor’s degree in Business, Marketing, Communications, Education, or a related field. - 8+ years of experience in sales enablement, sales operations, revenue programs, or a closely related sales support function, including experience designing and delivering sales training and content for quota-carrying teams. - Proven experience using data and sales performance metrics to evaluate enablement impact and inform program improvements. - Experience working cross-functionally with Sales, Marketing, Product, and Operations teams to support go-to-market initiatives and drive seller adoption of tools and processes. - Or an equivalent combination of education and experience.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.